Service Manager

Employment: Full time (35 hours per week) , permanent Shift pattern: Monday to Friday with the ability to work flexibly to meet the needs of the service, including weekends and evenings On call: upon completing your probationary period, you will be included on an out of hours on call rota covering all services across The Edmund Trust as Tier 2 support.

This rota is shared across all managers and is typically an average of 1 in every 8 weeks.

• Do you have experience working with people who have learning disabilities in a range of care settings?
• Do you have managerial/supervisory experience in a relevant care setting?
• Would you like to work for a not-for-profit charity where you are valued and invested in?

We are looking for a dedicated
Service Manager
to join our operational management team. We are looking for someone to provide strong leadership and hold CQC registered manager status for a residential home which supports up to 9 adults with learning disabilities and autism in Chesterton, Cambridge. Supported by the Head of Operations, you will coach and manage a team to provide valuable and person-centred support to adults with learning disabilities.

• Have management experience in a care/support setting, dealing with all areas of running multiple services
• Experienced at mentoring, coaching and supporting staff and leading a team positively
• Experienced at supporting people who have learning and physical disabilities, and autism
• Experienced at supporting people with challenging behaviour
• Be passionate and motivated about getting the support right for the people we support
• Able to establish and maintain relationships with the families of the people we support, knowing they play an important part in the person’s life and have insightful and valuable contributions
• Knowledge and understanding of relevant legislation, including CQC requirements
• Willing to be a Registered Manager if required
• Able to work flexibly, including weekends and evenings
• To be suitably qualified in the sector and be willing to complete the Level 5 Diploma in Health and Social Care whilst in post
• Proactive, dynamic and adaptable
• Person-centred
• Driven and passionate
• Able to think outside the box
• Able to undertake administration tasks in a timely and organised manner
• Confident in following support agreements, plans and policies at all times
• Able to work as a team but also confident at lone working
• Are a car driver, with a full manual driving licence, and can use your own car for business use
• Are an experienced and competent user of Microsoft Office (i.e. Outlook, Excel, Word etc.)

• To provide effective management of the services included Supported Living Schemes, Community Support Services and Registered Care establishments
• To ensure the delivery of person-centred support through coaching and managing a team of staff
• Ensuring there are safe staffing levels across the services at all times with responsibility for all budgets related to the service
• Liaise closely with other professionals, as well as having regular contact with family and friends of the people we support.
• To support the growth and development of services in line with the business plan, act to fill any voids quickly, leading on staff recruitment and retention activities
• To act as Registered Manager as required; covering for other services when necessary.
• To act as a role model and mentor for staff
• To support the Head of Operations and be responsible for identified delegated tasks
• Act as Second Tier for on-call on a rota basis; proactively makes decisions and recommend actions as appropriate.

Join an award-winning organization dedicated to excellence. In 2025, we were proudly recognised as a Top 10 Best Charity to Work for in the UK and a Top 50 Best Large Company to Work for in the UK, holding an Outstanding rating by Best Companies and a 4.1 employer rating on Indeed. We are also a proud Disability Confident employer.

• Financial Flexibility: Excellent rates of pay and Hastee Pay, giving you access to your wages as you earn them.
• Work-Life Balance: 30 days holiday (including bank holidays) and flexible rotas.
• Professional Development: Full comprehensive…