District Library Assistant

Are you a friendly, organised and reliable person with excellent customer service skills? Would you like a public-facing role where you can make a difference in your community?

Cambridgeshire Libraries provide a vital information service to local communities. Books are part of the service, but even more important is providing a warm welcome to a diverse range of customers. Our libraries are safe, non-judgemental community spaces where customers are supported to access the resources and information they need.

This role is part of the Cambridge City libraries team. Based at our flagship, Cambridge Central Library, you will also support our branches at Arbury Court, Barnwell Road, Cherry Hinton, Milton Road and Rock Road, as well as our partnership with Cambridge City Council at the Clay Farm Centre.

You will assist and deputise for the Area Library Managers in the day-to-day running of Cambridge City libraries, supporting with operational responsibilities and staff management.

No two days are the same - you could be staffing our UKVCAS service point and co-ordinating a library event one day or timetabling staff and displaying new stock the next. This varied role combines customer service with administrative work and supervisory responsibilities.

Please note that library work is physically demanding; see the Job Hazards information for more details.

Your customer service skills will be as strong as your administrative capabilities. We are looking for someone who is excellent at multi-tasking, resourceful and willing to lead a team.

You must be able to travel across Cambridge as the ability to work at any of the libraries in the district is essential. You will need to work flexibly, with a requirement for some lone, weekend and evening working.

For a full list of the requirements of the role, please see the Job Description & Person Specification.

We want to recognise and celebrate the diversity of our local communities and be responsive to their needs. We also want to ensure that we are a fair and equitable employer, striving to achieve a diverse and culturally competent workforce. We therefore encourage applications from all areas of our community.

• An understanding of delivering good customer service.
• A methodical, accurate and consistent approach to your work, particularly regarding administrative skills.
• Demonstrable interpersonal skills, including patience and listening with an ability to establish exactly what the customer requires.
• A strong team player, able to work with colleagues on projects and contribute to team goals.
• An ability to work under pressure and with limited supervision
• Strong ICT skills, particularly using Microsoft Office (Word and email) and assessing the value of information on the Internet.

For an informal chat about the role, contact Hannah Griffiths (District Library Manager) or Ruth Long (Area Library Manager) via libraries.referral

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage...

• A comprehensive wellbeing package to cover all aspects of wellbeing
  , both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities
  , apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and…