Repair Operations Manager
Listed on 2026-10-16
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Management
Operations Management, Project & Program Management
We are on the lookout for aRepair
Operations Managerto play a key rolein delivering the Sepura Repair services to our global customer base.
The Repair Operations Manager is accountable for the end-to-end performance of Sepura’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets. The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service.
This position plays a key role in aligning operational capability with Sepura’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
The Repair Operations Manager will be responsible for:- Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
- Define and manage operational KPIs and ensure performance is tracked and improved
- Ensure capacity planning and resources are aligned to demand
- Drive operational efficiency, productivity, and throughput improvements
- Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
- Own service reporting and contribute to operational reviews
- Support commercial activities including tenders, pricing, and service proposals
- Ensure compliance across both Sepura and partner repair operations
- Manage budgets, cost control, and efficiency improvements
- Oversee inventory and management of equipment within repairs
- Lead and develop the to grow team capability and manage performance
- Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge within the team
- Drive a culture of accountability, collaboration, and continuous improvement
- Ensure compliance with ISO
9001, H&S, environmental and security requirements - Support the adoption and optimisation of ERP (D365) service workflows.
The Repair Operations Manager is accountable for the end-to-end performance of Sepura’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets. The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service.
This position plays a key role in aligning operational capability with Sepura’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
The Repair Operations Manager will be responsible for:- Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
- Define and manage operational KPIs and ensure performance is tracked and improved
- Ensure capacity planning and resources are aligned to demand
- Drive operational efficiency, productivity, and throughput improvements
- Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
- Own service reporting and contribute to operational reviews
- Support commercial activities including tenders, pricing, and service proposals
- Ensure compliance across both Sepura and partner repair operations
- Manage budgets, cost control, and efficiency improvements
- Oversee inventory and management of equipment within repairs
- Lead and develop the to grow team capability and manage performance
- Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge within the team
- Drive a culture of accountability, collaboration, and continuous improvement
- Ensure compliance with ISO
9001, H&S, environmental and security requirements - Support the adoption and optimisation of ERP (D365) service workflows.
- Monitor operational performance against SLA and KPI targets taking proactive action to address issues
- Review capacity planning and resource allocation against demand forecasts
- Lead daily/weekly operational reviews and escalation management
- Engage with key customers and internal stakeholders on service performance
- Drive continuous improvement initiatives and track implementation outcomes
- Ensure compliance, audit readiness, and process adherence across operations
- Support…
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