Tutorial Supervisor

Contract: Permanent, Full Time (36.5 hours per week, Monday to Friday)

Location: Cambridge, St Edmund’s College

Closing date for completed applications: 8 May

Interviews will be held: 21 May

The Tutorial Supervisor will report to the Head of Tutorial Operations and will manage a team of 4 Education Services Administrators (ESAs). Their responsibilities will include coordinating, engaging, and motivating the team to ensure comprehensive support for students from their initial interactions with the College, through their time here, until they graduate from the University.

• Line manage and motivate a team of ESAs, ensuring their engagement and professional development align with individual needs and aspirations.
• Escalate issues relating to the work of the team as appropriate, including liaising with other teams within and beyond the College as appropriate.
• Deputise for more senior colleagues where appropriate.
• Supervise and oversee key tasks and processes throughout the student lifecycle, including workload planning for the team of administrators.
• Collaborate independently with various College teams and spearhead small-scale operational projects, including resource planning and delivery.
• Regularly review procedures to ensure compliance with student lifecycle timelines, relevant Tutorial and College operational objectives and policies, University regulations and national legislative frameworks.
• Be the primary point of escalation for ESA queries within the Tutorial team, directing them to appropriate resources or individuals as needed.
• Ensure the relevant sections of the College website and intranet are kept up to date and produce communication materials in keeping with the values and ethos of the College.
• Communicate with stakeholders, including students, as necessary in a timely and clear way.
• Support departmental activities year-round, including new student onboarding, commencement activities, examinations, degree conferrals, and support for College Tutors, Directors of Studies, and others involved in educational, enrichment, and well‑being initiatives.
• Manage student records, ensuring that confidentiality of information is maintained in line with data protection requirements.
• Assist senior colleagues in coordinating team resources for large‑scale operational projects.
• Implement continuous process improvement initiatives as directed by the Tutorial management team or external audits, updating documentation, policies, and procedures accordingly.
• Contribute to monitoring the Tutorial team budget, including student awards and financial planner, assisting with the preparation of annual budget reports with management.
• Foster team resilience through regular review of work rotation, shadowing opportunities and coverage during annual leave.

• Demonstrated experience in supervising and motivating teams, ideally within educational or administrative environments, or the evident desire and potential to excel in such a role.
• Experience in workload planning and resource coordination is highly desirable.
• Proven ability to collaborate effectively with cross‑functional teams and external partners to achieve common goals.
• Experience in working with diverse stakeholders within an educational institution would be beneficial.
• Demonstrated ability to independently identify issues, propose solutions and implement improvements. Experience in process improvement initiatives is preferred.
• Capacity to adapt to changing priorities and work effectively in a dynamic environment.
• Ability to respond to unforeseen challenges and prioritise tasks accordingly.
• Ability to work independently and take initiative in leading small‑scale operational projects.
• Proven ability to make decisions confidently and exercise good…