Facilities Management Support-P3

The Senior Facilities Manager (SFM) role has two primary functions:
People Management – To support the Client FM Lead managing a designated FM team within region to ensure that their team is sourced, trained, developed and deployed appropriately, working closely with other Client FM Leads, as per the standards defined by JLL. Facilities (property/portfolio) Management – To be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL.

The Senior Facilities Manager is expected to understand the business objectives of the investment.

Team Structure:
Reporting to the Client FM Lead, the SFM has line management responsibilities for FMs in the region and will be the Lead FM representative for specified key clients. The SFM will work closely in a number of ‘virtual teams’ within PM including;
Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads.

The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.

People Management – Supporting the Client FM Lead to;
Ensure the smooth transition of properties into management within your team as defined by JLL Policy, Process and Procedures on the PAM Process Hub Connect site including the transition of contracts from previous owners so to align with JLL Procurement Policy or agreed Client appointed suppliers work. Manage the TUPE of staff in or out of your team working closely with the Client FM Lead / JLLR HR.

Be responsible for FMs and other site-based JLLR employees in respect of their performance, training and development. Identify and retain key talent by ensuring effective career development and mobility. Performance manage, set goals and complete year end assessment to be done in collaboration and agreement with your Client FM Leads. Assist in recruitment and employee people management issues. Act as mentor, where required, to designated FMs (i.e. those who require coaching and day to day guidance) and be responsible for their continuing development.

Support the IFM (Investor Facilities Management) central management team in respect of major initiatives (including functional initiatives), data collection and people management. Ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Assist in the delivery of customer experience operational initiatives across your portfolio in close liaison with our service partners.

Facilities (property/portfolio) Management Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives. To assist in the delivery of customer experience operational initiatives across your portfolio in close liaison with our service partners. To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building.

Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants. Report to Surveyors in accordance with an agreed procedure, ensuring the Client FM Lead is kept informed on matters relating to standards of…