Luxury Retail Manager

An exciting opportunity has arisen for an experienced Travel Branch Manager to join a leading luxury tailor-made Travel Company as they launch a brand-new retail operation in Cambridge. This is a fantastic opportunity to be part of an exciting new venture, leading a team of Travel Experts specialising in creating exceptional, bespoke holidays worldwide. We're looking for a commercially driven Manager with a passion for luxury travel, strong sales experience and the ability to motivate and develop a successful team.

A competitive salary and excellent benefits package are available, including private medical insurance, generous annual leave and discounted luxury holidays.

• Take responsibility for the overall performance of the store, driving sales, conversion and profitability.
• Lead, coach and motivate a team of Travel Experts and an Assistant Manager.
• Create a proactive sales culture, ensuring exceptional customer service and consistently achieving sales targets.
• Remain hands-on with sales, assisting clients with luxury tailor-made holiday enquiries and bookings.
• Develop local business through marketing initiatives, events, networking and partnerships.
• Build long-term customer relationships, encouraging repeat business and referrals.
• Oversee daily store operations, including staff rotas, performance reviews and team development.
• Ensure the highest standards of service are delivered throughout the customer journey.

• Previous experience of managing a Retail Travel Branch
• Previous experience managing a team within travel sales or a premium, service-led sales environment.
• Proven track record of achieving sales targets and driving commercial performance.
• Strong leadership skills with experience coaching, motivating and developing a successful team.
• Confident balancing management responsibilities with hands‑on selling.
• A passion for travel and delivering exceptional customer experiences.
• Excellent communication, organisational and relationship‑building skills.

A competitive salary and excellent benefits package are available, including:

• Private medical insurance and healthcare cash plan.
• 25 days' holiday, increasing to 30 days with service.
• Additional day off for your birthday.
• Paid volunteering day.
• Enhanced pension, family leave and life insurance.
• Generous staff travel discounts, including luxury holidays.
• Gym, wellbeing and retail discount schemes.

This is a full‑time, retail‑based position working 37 hours per week over 5 days out of 7, including some evenings and weekends on a rota. Typically, one full weekend off per month.

Unfortunately, due to the volume of applications, we are unable to respond to everyone individually.