Senior Service Designer - FTC; office locations

• Full-time
• Department:
  Design & Research
• Office:
  London

Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.

Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems.

We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.

We are seeking a Senior Service Designer to join Genomics England based on a 24 month fixed term contract, to play a pivotal role in shaping how our services are experienced and delivered.

In this role you will apply human-centred and systems-thinking approaches, connecting user needs, operational realities and service goals, working across delivery teams to shape and improve the Healthcare Genomics Service. You will map the people, processes, data, tools and dependencies involved, collaborating with others to provide actionable insights and identify and act on opportunities for service improvement. This could include work such as discovery and prototyping of new service opportunities, optimising the user experience for our bioinformatician, clinical scientist, or internal users, and improving capabilities, ensuring user and business needs are both well-served.

• Leading the creation of service journeys in collaboration with programme leads, service owners, designers, user researchers and other cross-functional partners.
• Facilitating decision making and co-creation across multiple teams through appropriate methods.
• Bringing a human centred approach to solving problems, translating user needs and goals into human centred solutions, ensuring the experience is joined up across the teams delivering it.
• Organising your own work cadence with the Service Owner and stakeholders, engaging regularly to understand challenges, capture needs, and stay aligned.
• Visualising and communicating complex problem spaces to align the cross functional team and help understand them to understand and create solutions effectively.

• Solve medium-to-high complexity service design challenges with a principled, human-centred approach.
• Translate insights, user stories, and requirements into design solutions, ensuring user needs are met across the service, including back stages.
• Deliver clear design outputs, such as user journeys, service maps, design briefs, and EPICs to enable decision-making and implementation.
• Scope work effectively and plan design activities using an iterative, agile approach.
• Collaborate efficiently with product and service delivery teams to ensure connected,…