CTW Business Manager West Cambridgeshire

Are you an inspiring leader with a passion for delivering high impact services and creating opportunities for people to thrive? We're looking for an experienced Business Manager to lead our Connect to Work programme, playing a key role in transforming lives through employment while driving exceptional operational performance.

In this exciting role, you'll lead and motivate a high performing team, ensuring the successful delivery of contractual outcomes, quality standards, compliance requirements, and financial targets. You'll work collaboratively with partners, employers, and stakeholders to build strong relationships, identify opportunities for innovation, and ensure participants receive outstanding support on their journey into sustainable employment.

We're looking for a strategic and commercially minded leader with proven experience in contract management, operational leadership, and performance improvement. You'll have a strong understanding of quality assurance, compliance, and budget management, alongside excellent communication and stakeholder engagement skills. If you're passionate about leading successful teams, delivering meaningful results, and being part of an organisation that genuinely changes lives, we'd love to hear from you.

Join Seetec and help us build stronger communities, create opportunities, and ensure no one is left behind.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £36,000 to £42,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Increase in line with national average
• Refer a Friend Scheme
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

What it means to be employee-owned.

What our people say.

Location: Covering the Fenland and West Cambridgeshire patch within the Cambridgeshire and Peterborough Combined Authority (CPCA) area, aligned to the Seetec structure.
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Contract: Permanent
Closing Date: 10 November 2026
Subject to contract award

• Be the lead contact for the Connect to work service and be responsible for submission of reports, addressing any queries, and providing all required information.
• Work with the Operations Manager to develop a strategy and be accountable for the delivery of the strategy.
• Responsibility to deliver all contractually set KPI’s across a range of metrics eg. customer services standards, performance, financial, compliance and quality. Lead, inspire, motivate, coach and over supervision to teams to deliver team and individual targets.
• Effectively manage a high-quality service that adheres to the principles of Connect to work best practice.
• Drive and monitor stakeholder engagement to ensure development of a robust referral pipeline.
• Attend multidisciplinary team meetings, delivering presentations as needed to promote provision.
• Monitor and manage performance of the Employment Specialists – guide them individually on best practice and achieving individual and team job outcome targets.
• Create a culture of continuous improvement.
• Identify training needs of staff and arrange appropriate training to support with continuous professional development. Supporting the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).
• Coordinate the work of Employment Specialists in a region in…