Quality Assurance Manager

Job Title: Quality Assurance Manager

Location: Fulbourn, Cambridgeshire, CB21 5ET

Salary: Competitive

Job Type: Full time, Permanent

Working Hours: 9am - 5.30pm (Mon-Fri)

S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".

Last year, we were awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.

We are looking to build on our team of great people by employing individuals that are aligned to our Company Values of:
Hungry (driven and ambitious);
Can Do attitude (resilient, solution focused);
Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).

We have been trading for over 100 years and have a great heritage. Come and join us – it's a great place to work!

The Quality Assurance Manager is responsible for maintaining an effective Quality Management System and coordinating all elements related to food safety, quality, legality and authenticity for the site. You will be reporting into the Technical Manager.

• Promote and embrace company culture and values, rules and processes across the team.
• Promote a positive Food Safety and Quality Culture and ensure the activities related are completed as per schedule.
• Maintain an effective Quality Management System to ensure that the requirements of BRCGS and any other applicable standards are met.
• Lead the QA team and Hygiene team, supporting with the development and coaching to foster a culture of food safety and quality.
• Ensure all activities related to pest control and hygiene are completed and schedules followed, and that any non-conformance is properly managed and closed in a timely manner.
• Ensure Company HACCP Plans are up to date, relevant and implemented effectively.
• Ensure GMP procedures, as per company policies, are always adhered to.
• Maintain and perform the raw material and finished product testing programme as per the schedule for microbiological, mycotoxins, heavy metals and trace elements through off‑site testing.
• Promote awareness of customers’ requirements throughout the organisation.
• Ensure direct reports’ activities in relation to food safety, quality, legality and integrity are carried out according to procedures in place.
• Conduct internal audits when required.
• Monitor KPIs and ensure team compliance.
• Investigate non‑conformances and complaints received from customers, determine root cause and implement corrective and preventive actions as appropriate to close in a timely manner.
• Ensure a good understanding of the Traceability System of all products to ensure the relevant information is available in the event of a Product Recall.
• Conduct compliance training.
• Support implementation and maintenance of S&B Herba production specifications and ensure specifications are met upon delivery in collaboration with the wider technical team.
• Support the Technical Manager and other team members with management of all technical aspects within S&B Herba, liaising with the wider team to drive change and improve ways of working.
• Any other tasks necessary to ensure that the quality management system is not compromised.

• At least 3‑year experience in Quality positions with team leader experience.
• Internal audit experience.
• Good working knowledge of pest control.
• Desired experience with BRCGS and managing teams.
• Desired experience in milling.

• Relevant degree or equivalent working experience.
• HACCP Level 3 minimum.
• Food Safety Level 3 desirable.
• Full driving licence.

• Meticulous attention to detail.
• Organisation/prioritisation skills.
• People management skills.
• Report generation and data interpretation.
• Proficient literacy and verbal communication skills.
• Proficient numeracy skills.
• PC and MS Office literacy.

• Meeting company values on a daily basis.
• Successful team player.
• Proactive.
• Working on own initiative.
• Methodical and organised.
• Flexibility to meet audit schedules and agendas and to attend possible issues within factory.
• Ability to effectively prioritise a demanding workload.

• 25 days per annum + Bank Holidays.
• Pension & Life Assurance.
• Training provided.
• Free on‑site parking.

Candidates with experience of:
Quality Manager, Quality Assurance Manager, Quality Assurance, Manufacturing QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role.