Head Of Compliance And Quality Assurance Medirest Posted Operations

Head of Compliance & Quality Assurance Addenbrooke’s Hospital

We’re looking for a Head of Compliance & Quality Assurance to lead commercial, contractual, quality and health & safety compliance across a major healthcare contract at Addenbrooke’s Hospital. Reporting to the Contract Director, you’ll set standards, manage risk and drive continuous improvement within a complex, regulated environment.

Leading a team of 1 Manager and 6 Officers, you’ll oversee audit and monitoring activity, ensure robust compliance with SLAs, KPIs and regulatory requirements, and work closely with operations to improve quality, performance and efficiency. You’ll act as a trusted advisor to stakeholders, support contractual governance and play a key role in maintaining strong client relationships.

• Lead and develop the Quality Control Manager and Officers, embedding a strong culture of quality, safety and continuous improvement.
• Own all quality, health & safety and monitoring activity, ensuring full commercial, contractual and regulatory compliance.
• Provide expert compliance and risk advice, supporting stakeholders with contractual interpretation, SLAs, KPIs and performance frameworks.
• Oversee auditing, monitoring and reporting, including management information, variance analysis and corrective actions.
• Develop and maintain the Quality Plan and monitoring systems to evidence compliance and drive improved outcomes.
• Manage quality, operational and commercial risks, supporting governance, claims management and dispute resolution as required.
• Build strong client and stakeholder relationships, supporting patient experience improvement and service integrity.
• Drive innovation and continuous improvement through benchmarking, service trials and action‑led improvement plans.

• Significant experience in a senior compliance, quality or audit role within a complex or regulated organisation.
• Strong commercial and contractual expertise
  , including SLAs, KPIs, payment mechanisms and performance frameworks.
• Proven ability to drive quality improvement and deliver compliance‑related initiatives.
• Experience working in healthcare, hospital or highly regulated environments
  .
• Sound knowledge of ISO standards
  , quality management systems and auditing (e.g. LRQA or equivalent).
• Confident leader with experience managing and developing teams and senior stakeholders.
• Strong understanding of risk, governance, GDPR and contractual/legal principles
  .
• Excellent communication, influencing and analytical skills, with high personal integrity.
• Highly organised, self‑motivated and adaptable, with strong IT and reporting capability.
• Enhanced DBS clearance
  .

• Project management qualification (e.g. PRINCE2, APM)
• Experience leading service innovations, trials or multi‑site contracts
• Additional quality qualifications (e.g. ISO Lead Auditor)

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and My Learning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia,  and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2201///STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!