Quality & Improvement Manager

Quality & Improvement Manager

Cambridge, UK (On-site) Permanent, Full-Time

Drive Quality. Champion Improvement. Make an Impact.

We are seeking an experienced Quality & Improvement Manager to join our team in Cambridge and play a pivotal role in enhancing quality, compliance, safety, and operational excellence within a leading pharmaceutical R&D environment. This is an exciting opportunity to influence strategic improvement initiatives, drive a culture of continuous learning, and work closely with a wide range of stakeholders across a highly regulated scientific setting.

Based on a customer site in Cambridge, you will report directly to the Region Director of Services and act as a key link between operational service delivery, digital innovation, and continuous improvement.

And there's more. This role offers a unique opportunity to lead the direction of on-site compliance whilst working with a wider European team . As the business evolves, you'll have the opportunity to grow and lead a team of 2-4 direct reports, allowing you to shape the team's structure, develop talent, and create a culture of quality and continuous improvement from day one.

• · Lead and enhance Quality Management Systems (QMS) to ensure compliance with internal standards, customer expectations, and regulatory requirements.
• · Drive continuous improvement initiatives that increase efficiency, improve service quality, and support innovation and digital transformation.
• · Review existing processes, identify improvement opportunities, and implement sustainable solutions.
• · Oversee audit readiness, compliance activities, inspections, and corrective action programmes.
• · Develop and promote a strong culture of quality, accountability, and operational excellence.
• · Provide leadership, coaching, and performance management to direct reports.
• · Build strong partnerships with customer stakeholders, site teams, and regional colleagues.
• · Monitor and report on service performance, quality metrics, and improvement outcomes.

We welcome applications from professionals who have experience in quality management, operational excellence, compliance, or continuous improvement within regulated environments.

• · Degree qualified or equivalent experience in a scientific, engineering, healthcare, or related discipline.
• · Certified Quality Manager qualification or equivalent.
• · Lean, Six Sigma, or similar process improvement accreditation.
• · Strong knowledge of Quality Management Systems and ISO 9001.
• · Experience leading audits, inspections, compliance activities, and corrective action programmes.
• · Proven ability to manage stakeholders and influence at all organisational levels.
• · Strong leadership skills with experience coaching and developing teams.
• · Ability to drive change and deliver measurable improvements.

• · Experience conducting or supporting ISO audits.
• · Knowledge of ISO 14001 and ISO 45001 standards.
• · Experience with in laboratory, scientific, pharmaceutical, or other highly regulated environments.

• · Lead meaningful quality and improvement initiatives with visible business impact.
• · Work within an innovative, science-driven environment.
• · Collaborate with senior stakeholders and industry-leading professionals.
• · Develop and implement best practices across a critical service operation.
• · Shape the future of quality, compliance, and operational excellence.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market,…