Quality Assurance Officer

Main area Division Corporate
- Quality Assurance Officer Grade Band 3 Contract Permanent Hours 15 hours per week (Part Time / Flexible working hours may be considered.) Job
-F-CVA
1078-RE

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £25,760 - £27,476 p.a. pro rata Salary period Yearly Closing 12/11/2026 23:59

Cambridge University Hospitals is seeking a motivated and detail-oriented individual for the role of Quality Assurance Officer who will support the delivery of audit, compliance, and assurance activities across Facilities Services. The postholder will undertake a range of audits relating to contracted services, condition appraisals, and health and safety compliance, helping to ensure that statutory, regulatory, and organisational requirements are met.

Working both independently and collaboratively with operational teams, the role will contribute to the monitoring of service standards, identification of areas requiring improvement, and support continuous improvement. The postholder will assist in maintaining safe, effective, and high-quality environments for patients, staff, and visitors.

The role is operationally focused and requires regular movement across hospital sites, with a significant proportion of time spent on foot carrying out inspections, audits, and condition assessments. The role is predominantly field-based and is not a desk-based position.

The postholder will also be responsible for accurately recording findings, analysing information, communication and escalation for areas of concern, to the management teams within facilities services and at times our contracted services.

• Undertake audits as requested and required by the Capital, Estates and Facilities Management Team.
• Facilitate Quality Assurance in Estates and Facilities using standards defined in operating manuals and processes.
• Be responsible, together with other Quality Assurance Officers to ensure continuing compliance with agreed standards and KPIs for all audits required by the Deputy Head of Support Services.
• Be responsible for administration and preparation of performance and quality assurance audit results and reports.
• Be responsible to collate and present quality assurance data obtained from current contractors services.
• Be responsible for evaluating the effectiveness of the quality assurance programme in line with all current contracts within Estates and Facilities, (this will be by means of regular internal and external quality audits, visiting wards, departments, clinics and outpatient areas both on and off site).
• Be required to report defects when noted as part of the audit process and then ensure that the control loop is completed and that rectifications have taken place.
• On occasion, interact with patients to ask opinions of services as part of audit function or focus group.
• Be expected to have good IT skills to be able to utilise IT systems (e.g. C4
  
  CPAS and Excel).

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH’s values – Together
- Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge,…