Lettings Negotiator

Location: Cambridgeshire

Leasing Associate

Location:

Cambridge
Salary: £35,000 + discretionary bonus

Hours:

Full-time, 40 hours per week (Monday-Friday with flexibility for viewings, events and business needs)
Reporting to:
Leasing Manager

The Opportunity

I'm currently working with a growing residential operator to recruit a Leasing Associate for a flagship Build to Rent community in Cambridge.

This is a key, front-facing role responsible for shaping first impressions and driving leasing performance during an important mobilisation, lease-up and stabilisation phase. You'll guide prospective residents through the full leasing journey - from initial enquiry through to move-in - while working closely with the on-site team to deliver occupancy, revenue and resident experience targets.

This role would suit someone who enjoys building relationships, understands the commercial importance of leasing, and brings a polished, hospitality-led approach to customer service. As the wider portfolio expands, there will be opportunities for the role to evolve, supporting additional sites and contributing to best practice and scalable leasing processes.

Key Responsibilities

Leasing & Enquiries

Act as a primary point of contact for prospective residents, responding promptly and professionally to enquiries via phone, email, portals and property management systems

Qualify enquiries, understand customer needs and match them to available homes

Book, manage and conduct in-person and virtual viewings, delivering confident and engaging tours

Follow up enquiries and viewings consistently to progress leads through to reservation

Negotiate appropriately to secure the right residents at the right rents, in line with agreed pricing strategies

Support corporate and group booking enquiries where relevant

Applications, Compliance & Move-ins

Manage the full application process, including referencing, Right to Rent checks and associated documentation

Prepare tenancy paperwork and move-in packs with strong attention to detail

Support residents through the move-in process, working closely with on-site operations and facilities teams

Ensure resident data is handled in line with GDPR and internal policies

Marketing, Data & Performance

Maintain accurate records of enquiries, viewings, applications and outcomes within CRM and property management systems

Support the upkeep of online listings across websites and third-party portals, ensuring imagery, floor plans and descriptions are accurate and up to date

Monitor local market conditions and competitor activity, feeding insights into pricing and marketing strategy

Track performance against KPIs including enquiries, conversion rates, occupancy and revenue

Resident Journey & Retention

Support resident retention through professional handling of renewals and rent reviews

Conduct rent review discussions clearly and professionally, escalating disputes where required

Work collaboratively with the wider on-site team to ensure leasing decisions support the long-term health of the community

General

Maintain up-to-date knowledge of leasing regulations, systems and best practice

Support ad hoc projects as required

Act as a positive ambassador for the brand, ensuring service standards are consistently delivered

Skills & Experience

Essential:

Previous experience in a leasing, sales or customer-facing role (residential, property, hospitality or service-led environments preferred)

Strong communication and interpersonal skills

Commercial awareness with an understanding of how leasing drives occupancy and revenue

Highly organised with excellent attention to detail

Confident using CRM and property management systems

Comfortable working independently while contributing positively to a wider on-site team

Excellent written and spoken English

Desirable:

Experience with in Build to Rent, student accommodation, single-family housing or hospitality-led residential

Experience managing online listings and portals

Experience handling renewals or rent reviews

Knowledge of Right to Rent requirements and leasing compliance

Additional Information

This role requires flexibility to support evenings, weekends and occasional public holidays.
Reasonable adjustments can be made at any stage of the recruitment process, and applications from diverse backgrounds are welcomed