Senior Lettings Manager

We are seeking an experienced and commercially minded Senior Property Professional with a strong background in residential lettings and lettings management to join our growing and very reputable property team based in central Cambridge. This is a senior-level role suited to an individual who combines operational expertise with strong client relationship skills and a proven ability to drive performance, ensure compliance, and deliver exceptional service to landlords and tenants alike.

The successful candidate will play a key role in overseeing the full lettings lifecycle, supporting business growth, and maintaining high professional and regulatory standards.

Key Responsibilities Lettings & Business Development Oversee the end-to-end lettings process from instruction through to tenancy completion. Conduct market appraisals and advise landlords on pricing strategy and market positioning. Build and maintain strong relationships with landlords, investors, and key stakeholders. Identify and develop new business opportunities to grow the lettings portfolio. Negotiate tenancy terms and manage offer progression. Lettings Management & Operations Oversee property management operations, ensuring efficient handling of tenancies.

Manage renewals, rent reviews, and tenancy negotiations. Ensure effective coordination of maintenance, repairs, and contractor relationships. Monitor portfolio performance, occupancy levels, and arrears management. Provide guidance and support to junior team members where required. Compliance & Risk Management Ensure full compliance with lettings legislation and regulatory requirements. Maintain up-to-date knowledge of property law, tenancy regulations, and industry best practice. Oversee documentation including tenancy agreements, deposits, and statutory compliance checks.

Support audits and ensure internal processes meet professional standards. Client Service & Relationship Management Deliver a high standard of service to both landlords and tenants. Act as a senior escalation point for complex issues or disputes. Provide strategic advice to landlords to maximise asset performance and retention. Key Skills & Experience Extensive experience within residential lettings and lettings management. Strong understanding of current lettings legislation and compliance requirements.

Proven track record of managing landlord relationships and growing portfolios. Commercially aware with strong negotiation skills. Excellent organisational and problem-solving abilities. Confident communicator with strong interpersonal skills. Experience supervising or mentoring team members desirable. Qualifications (Desirable) ARLA Propertymark or equivalent professional qualification. Full UK driving licence. Relevant property or real estate qualifications advantageous. Personal Attributes Professional, credible, and client-focused. Proactive and solutions-driven.

Highly organised with strong attention to detail. Able to work independently while contributing to a collaborative team culture.

What We Offer Competitive starting salary and performance incentives. Opportunity to play a key role within a growing business. Supportive and professional working environment. Career progression opportunities. Fully funded professional qualifications. A senior management team who really care who really care about their people.