Senior User Researcher - FTC; office locations

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Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS's world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.

Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK's position as the best place to discover, prove and benefit from genomic innovations.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems.

We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime - from birth to old age.

We are seeking a proven Senior User Researcher to join our newly established Adult Population Genomics Programme (APGP). This exciting initiative will sequence the genomes of 150,000 adults to better understand how genomics can support preventative healthcare, improve early disease detection, and enable more personalised and proactive interventions.

In this role, you will draw on your expertise and experience to plan, deliver, and communicate high-quality research that directly informs product, service, and design decisions.

You’ll work closely with multidisciplinary teams to understand user needs, explore behaviours, and evaluate solutions, helping to ensure that Genomics England's products and services are effective, accessible, and impactful for all users.

• Plan, scope, and deliver user research activities for products or defined areas within a service.
• Conduct discovery research to explore user needs, behaviours, and constraints within defined problem spaces.
• Conduct evaluative research to refine product flows and features.
• Select and apply appropriate research methods (qualitative and quantitative) with guidance available for more complex study design.
• Independently run research activities such as usability testing, in-depth interviews, workshops, surveys, and field/contextual studies.
• Ensure research is planned effectively, documented clearly, and delivered to expected quality standards.
• Apply ethical research practices, ensuring participants' rights, consent, and privacy are upheld.
• Ensure research includes people with diverse backgrounds, digital skills, and access needs.

• Build trusted working relationships and work closely with multidisciplinary teams including designers, clinicians, product managers, developers, and operations specialists to shape research questions and interpret findings.
• Produce clear, actionable insights and recommendations to inform product, service, and design decisions, and disseminate by creating research artefacts (e.g., user journeys, personas, insight summaries, and user needs).
• Present research findings to product teams, designers, and operational stakeholders in a clear and compelling way.

• Proven experience planning and delivering user research across qualitative and quantitative methods.
• Skilled at synthesising insights into actionable recommendations.
• Comfortable engaging confidently with stakeholders across disciplines to influence product and service design.
• Experience ensuring research is inclusive, ethical, and accessible.
• Strong communication and presentation skills to convey findings…