UX Researcher

Job Title: UX Researcher

Salary: £39,900 – £51,900

Location: Cambridge, UK – Hybrid

Contract: Permanent

Hours: Full time, 35 hours per week

Uncover what matters most to teachers and learners, and help shape digital education products used around the world.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Join the Education UX Research team and help shape products and services used by teachers, learners and education professionals around the world. Working closely with colleagues across product, design and education, you will scope and deliver research, generate actionable insights, and help teams make confident decisions.

As a UX Researcher, you will lead research on focused projects and contribute to larger strategic programmes. You will use both generative and evaluative methods, researching remotely and in the field. Your work will help teams understand customer needs, test ideas and improve products throughout the design process.

You will also work with the UX Research and wider UX Education teams to help us strengthen consistent and scalable research practices. This includes contributing to shared methods, guidance and an accessible repository of research insights.

• Scope, plan and conduct research using methods such as interviews, surveys and usability testing.
• Select appropriate qualitative and quantitative methods for the research objectives and project context.
• Recruit representative participants and coordinate incentive payments in line with research ethics and data privacy requirements.
• Analyse and synthesise evidence, presenting clear insights and actionable recommendations.
• Lead research on focused projects, including managing research budgets where required.
• Collaborate with UX researchers, UX designers, product managers, and education and assessment specialists.
• Support colleagues with less research experience to plan and conduct effective usability testing.
• Contribute to shared research approaches, toolkits and an organisation-wide insights repository.
• Advocate for customers, accessibility and inclusion throughout the end-to-end design process.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40–60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

You will have practical experience of planning, conducting and communicating UX research. You can work independently on research projects, collaborate effectively with stakeholders and use evidence to influence decisions and improve user experiences.

To succeed in this role, you will bring experience and a good understanding of:

• Research scoping and planning:
  Understanding the decisions that research needs to inform, defining clear research objectives, and creating practical plans aligned with organisational priorities and project context.
• Conducting UX research:
  Applying qualitative and quantitative methods effectively to generate robust evidence that addresses the research objectives.
• Recruiting representative participants:
  Defining participant criteria and recruiting participants to best meet the research objectives.
• Ethical and inclusive research practices:
  Considering ethics, data privacy, participant wellbeing and accessibility throughout the research process.
• Analysing and synthesising evidence:
  Identifying meaningful patterns with a range of analysis techniques; using…