Front of House Supervisor

Front of House Supervisor Cambridge

Contract:

Full Time, Permanent
Salary: 28500

Hours:

40 per week

A constituent college of the University of Cambridge oriented to mature students. Catering for 200 students and staff daily. We offer a core feeding of breakfast, lunch, evening meal, all day cafe and lots of high end hospitality. This is a year-round contract operating 7 days a week and work patterns will be 5 days out of 7. Additional benefits of this location is free on-site parking (subject to availability and qualifying criteria).

We are looking for a Front of House Supervisor| Team Leader to join our team at one of our prestigious operations in Cambridge.

You will ideally have previous experience of working within a fast-paced catering environment as a catering assistant or supervisor, you will be looking to take your career to the next level and progress into a managerial role.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

• Ensure all FOH staff are attending for work at the correct time and wearing clean appropriate uniform at the commencement of their shift.
• Ensure all Service staff are working to the required standards.
• Complete the service rota and re-allocate duties if required according to business requirements.
• Ensure cleaning and Health & Safety Records are completed daily.
• Delegate jobs to staff and ensure they are carried out.
• After each shift, handover to a member of the Duty team
• Ensure the food served is to Thomas Franks standards.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• If required, prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Keep the kitchen informed of any food running out and pre-empt any delays in customer waiting.
• Operate cleaning equipment Properly.
• Complete all / any necessary cleaning/hygiene duties.
• Serve customers, visitors and guest in line with company and client service standards and expectations.
• Clean, fill, beverage machines and ensure all vending equipment is working correctly.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• With the agreement of the Catering manager to assist were posable any additional hours during and out of term time to assist with lettings, functions and school events.
• Insure your staff know all special dietary requirements for pupils and staff on a daily basis.
• If required Assist the catering Manager in the organisation of functions and events.
• Attend daily menu briefing and communicate this information to the front of house team.

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.

• Hold a level 2 food Hygiene qualification.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.

You will…