Assistant Retail Manager

Location: Chesterton

Laduree Assistant Retail Manager

Job Description

Job Title:

Assistant Retail Manager

Location:

Ladurée kiosque at Laduree Bicester Village

Reports to:

Cluster Manager

Position Summary:

A Ladurée Retail Manager , is responsible for supporting the Store Manager in overseeing the day-to-day operations of the Bicester Village kiosk, ensuring a luxury experience for customers, and upholding the high standards associated with the Ladurée brand. The role involves supervising the retail team, driving sales, maintaining store presentation, and delivering exceptional customer service. The Assistant Retail Manager serves as a key brand ambassador, ensuring that every customer interaction reflects Ladurées renowned elegance and quality.

Key Responsibilities:

Leadership and Team Support Lead, motivate, and support the retail team to ensure a high level of customer service is delivered at all times. Act as a role model by demonstrating excellent customer service skills and brand representation. Assist in training new team members on product knowledge, sales techniques, and Ladurées service standards. Provide constructive feedback and on-the-spot coaching to team members to enhance performance.

Customer Service Excellence Ensure that every customer receives a warm welcome, creating a memorable luxury shopping experience. Handle complex customer inquiries and resolve complaints with professionalism and empathy. Uphold Ladurées service standards by overseeing and supporting the team in delivering courteous and attentive service. Step in to assist with customer service on the shop floor as needed, particularly during busy periods.

process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently. Sales and Upselling Drive sales and promote upselling and cross-selling within the team, emphasizing seasonal or limited-edition products. Work closely with the Retail Manager to meet or exceed individual and team sales targets. Monitor team performance and suggest strategies to enhance customer engagement and boost sales.

Assist with transaction oversight, ensuring accurate processing of payments and order handling. Store Presentation and Stock Management Oversee the presentation of the kiosk, ensuring all displays align with Ladurées visual standards and luxury branding.

Represent Ladurées brand ethos through a polished appearance, language, and behaviour that aligns with the brand's luxury positioning. Maintain optimal stock levels by coordinating restocking and liaising with management on inventory needs. Conduct regular stock checks, ensuring product freshness and quality through proper stock rotation. Ensure the store environment remains organized, clean, and inviting, managing daily maintenance and cleanliness standards. Product Knowledge and Brand Presentation Develop a comprehensive understanding of Ladurées products, history, and values to communicate confidently with customers and train team members.

Represent Ladurées brand ethos through a polished appearance and behaviour that reflects the brands luxury positioning. Share insights on customer preferences and product trends with management to aid in decision-making and stock planning. Operational Support Oversee daily store operations, including opening and closing routines, cash management, and staff schedules. Support the Retail Manager in managing store policies, safety, and hygiene protocols, ensuring all procedures meet Ladurées standards.

In charge of packaging standards, ensuring customer orders are carefully prepared and meet Ladurées quality expectations. Team Collaboration and Communication Foster a positive work environment, encouraging teamwork and collaboration among team members. Attend and participate in regular team meetings, ensuring alignment on new products, promotions, and company policies. Communicate effectively with the Retail Manager, providing updates on store activities, customer feedback, and team performance.

Qualifications Previous supervisory experience in retail or customer service, ideally within a luxury or high-end food or hospitality brand. Exceptional interpersonal and leadership…