John Lewis Cambridge - Skin Rocks Team Leader

The Company Skin Rocks is a movement. A living, breathing, people-gathering energy that demystifies skincare so that everyone knows what to use and when to use it. Our mission? We are here to share science so that people understand why Skin Rocks and how to make theirs look and feel its best. It's honest, straightforward, jargon-free and refreshingly human. It majors on positivity and accessibility and most importantly, truth.

As an educator, Skin Rocks is responsible for keeping faithful to the facts and making sure it always follows the unbreakable rule of Think Science. So that means no maybe's, shoulds or coulds.

The Role - Team Leader (Full Time, 35 Hours Per Week) We are looking for an experienced and dynamic Team Leader to join our John Lewis team in Cambridge. Reporting to the Regional Business Manager, you will be skincare obsessed with a passion for delivering outstanding customer care and achieving sales targets. As an expert in skincare, you will be able to talk confidently about the skin and recommend appropriate products for your customer.

You must be comfortable and confident with applying product onto customers faces and conducting on counter mini facials which you will receive training on. Responsibilities:
Creating an exceptional experience for your customers, which is authentic and tailored to their personal needs. Performing on-counter services, including skin consultations and mini facials. Take part in on counter and in-store events. Counter administration including but not limited to; completing figures paperwork, checking emails and booking customer appointments. Ensuring the counter remains clean and presentable at all times. Assisting with visual merchandising.

Ensuring the counter is set up for facial services. Replenishing stock as and when required. Completing the weekly sales report. Creating a fun and productive working environment. Skillset and

Experience:

A passion for skincare. Proven track record of achieving sales targets and delivering outstanding customer care. Excellent communication skills. Understand the importance of and be able to build a loyal customer base. Self-motivated and results driven. High standards of grooming. Experienced Team Leader, preferrably in Beauty retail 25 days annual leave, plus bank holidays and an extra day off to celebrate your birthday Annual Discretionary Bonus Contributory Pension Scheme Private Medical Membership Life Insurance Staff Discounts Enhanced Parental Leave Policies Wellbeing Support Training & Development Support