Internal Sales Advisor

Location: Duxford

Sales Advisor/Estimator Required!

Our client is a family-owned business with over 30 years of success as a leading manufacturer and distributor of window and door hardware.

On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.

Package:

Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED.
Company pension scheme
Opportunity to join company health scheme
25 days holiday + bank holidays
Salary up to £27,000 (DOE)
Sales Advisor/Estimator- - Responsibilities:

Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.
Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow-up calls and attend internal product and team meetings.

Sales Advisor/Estimator
- Requirements:

Essential

Previous experience in an office-based customer service, order-processing, or sales support role
A confident, professional telephone manner
Familiarity with Microsoft Word and Outlook
Good organisational skills and attention to detail
Ability to work effectively as part of a small team Desirable

Previous knowledge of Sage 200 (an advantage but not a necessity)
Previous experience in a sales, telesales, or quotation role

Experience with in a trade, construction, hardware or building products environment

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