Internal Sales Advisor

Sales Advisor/Estimator Required!

Our client is a family-owned business with over 30 years of success as a leading manufacturer and distributor of window and door hardware.

On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.

• Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED.
• Company pension scheme
• Opportunity to join company health scheme
• 25 days holiday + bank holidays
• Salary up to £27,000 (DOE)

• Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
• Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
• Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
• Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
• Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
• Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
• Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.
• Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow-up calls and attend internal product and team meetings.

• Previous experience in an office-based customer service, order-processing, or sales support role
• A confident, professional telephone manner
• Familiarity with Microsoft Word and Outlook
• Good organisational skills and attention to detail
• Ability to work effectively as part of a small team

• Previous knowledge of Sage 200 (an advantage but not a necessity)
• Previous experience in a sales, telesales, or quotation role
• Experience with in a trade, construction, hardware or building products environment