Show Room Manager

We are working with a leading domestic window and door company who are looking for a standout Showroom Manager to join their Cambridge branch. This is your chance to lead a high performing sales team, shape a consultative customer journey and champion a one-stop home improvement supply-and-fit solution.

As Showroom Manager, you'll own the full showroom operation: inspiring your team, delivering best in class consultations, and ensuring every visitor leaves feeling confident, informed, and excited about transforming their home.

Combining strong leadership with hands-on, customer selling, you'll play s pivotal role in driving sales,growing local brand presence and maintaining the company's reputation for exceptional service.

What You’ll Do

* Lead, mentor, and motivate a showroom sales team to hit sales, margin, and conversion targets.

* Create a consultative, customer first culture no pressure selling, just confidence and trust.

* Oversee day-to day showroom operations, including staffing, rotas, customer consultations, and showroom presentation.

* Drive footfall and local engagement, supporting marketing activity to boost visits and brand awareness.

* Conduct and oversee in showroom and home consultations, ensuring quotations are accurate and tailored to each customer and site.

* Guarantee transparent, precise quotations that align with post survey orders and avoid variations or disputes.

* Build and maintain strong product and technical expertise across the team including building regulations and performance standards.

* Monitor performance data and deliver weekly sales and activity reporting with actionable insight.

* Partner closely with Operations and Installation to ensure seamless project delivery from sale to aftercare.

* Capture and analyse customer feedback to continually enhance service levels.

* Ensure all customer communications meet professional, prompt, and

* friendly service standards.

* Champion CRM excellence, ensuring all leads, quotations, and followups are meticulously recorded.

* Work with marketing and leadership to keep showroom displays, POS, and digital tools up to date and on brand.

* Support team development through coaching, training, and performance reviews.

* Maintain health & safety compliance within the showroom.

* Share insights on products, pricing, and customer trends to support continuous improvement.

What You’ll Bring

* Essential:
Experience managing a sales-focused showroom or retail sales team.

* Preferably, experience within windows & doors or related technical building products.

* Minimum 5 years’ experience in consultative or technical sales management.

* Proven leadership ability with a track record of building and developing successful teams.

* Strong commercial mindset with a background in solution selling and KPI management.

* Proficient with CRM systems and digital sales tools.

* Solid technical understanding, including product performance and relevant building regulations.

If you’re a confident leader with a passion for great customer experiences and a drive to deliver outstanding results, we want to hear from you