Lead Software Engineer

What you ll be doing

This role suits someone who likes variety. The work spans infrastructure, integrations, AI pipelines, the product, our CI, customer calls, and internal projects. You d move between them as the work demands.

• You d rather work across the product than own one narrow slice of it
• You re happy picking up something you ve not done before
• You re drawn to the variety rather than wary of it
• We re not expecting all of this on day one, or that you ve done it all before.

What you ll be using

Backend:
Python and Django, on a service-based architecture with a strong focus on multi-tenant data isolation.

Cloud and infrastructure: AWS, managed with Pulumi. ECS/Fargate, Docker, ALB, SQS, S3, Lambda, API Gateway, Elasti Cache, WAF, Cloud Watch, and more.

You don t need our exact stack. We care more that you re a strong engineer who picks things up fast. If you ve built and run production systems in another language or framework, we d like to see your CV.

It helps if you ve worked with some of:

• Python, or another backend language you know well.
• Claude Code, Cursor or Codex.
• A relational database like Postgres.
• AWS, or another cloud (ECS/Fargate, Lambda, SQS, S3, or the equivalents).
• Docker.
• Infrastructure as code (Pulumi, Terraform, or similar).
• LLM and AI integrations, or event-driven pipelines. A plus, not a must.
• It s also a plus if you re someone comfortable working with customers directly.

You d own real features end to end, not tickets off a backlog.

Small team, direct impact. What you ship reaches dealers around the world.

StackCX is a fast-growing AI-powered customer experience platform, helping businesses transform how they manage customer interactions, improve performance, and drive better outcomes. Working with leading automotive and service-based organisations, we provide real-time insights, call analysis, and workflow automation that puts customer experience at the heart of everything.

As we continue to scale, we re looking for a Lead Software Engineer to join our team and design the services that take us through the next phase of growth.