Facilities & Operations Administrator

Position: Facilities & Operations Administrator - 28 hr per Week.
Location: West Hampstead

Facilities & Operations Administrator

Job Description
About the role
We are seeking an organised and proactive Facilities & Operations Administrator to play a central
role in the day-to-day operation of our busy parish. Working closely with the Parish Administrator,
Churchwardens, clergy, volunteers, hirers and contractors, you will help ensure that our buildings
are safe, welcoming and well-managed, while providing high-quality administrative support that
enables the worship, mission and community life of the parish to flourish.

This role would suit someone who is highly organised, service-oriented, and comfortable managing
multiple priorities across administration, facilities, events, compliance, and stakeholder relationships.

The Facilities & Operations Administrator  will work collaboratively within the team, while also being able to operate independently, identifying issues, taking initiative and following tasks through to completion with minimal supervision.

Success in the Role
The successful candidate will:

• Demonstrate respect for the values, mission and worship life of the Church, with an
understanding of the importance of supporting ministry and community activities.

• Ensure church buildings and parish facilities are safe, compliant and well maintained.

• Deliver a professional, efficient and welcoming experience for parishioners, visitors and
hirers.

• Maintain accurate and reliable records, systems and administrative processes.

• Support the smooth delivery of worship services, pastoral activities and community events.

• Build positive working relationships with the Parish Administrator, Churchwardens, clergy,
volunteers, contractors and users of the church's facilities.

Role responsibilities

Key responsibilities include:

• Manage the day-to-day operation of church buildings and facilities, coordinating
maintenance, repairs, contractors, cleaning, and ensuring compliance with statutory
requirements.

• Support health and safety management by maintaining compliance records, assisting with
risk assessments, and coordinating required inspections and certifications.

• Oversee the letting of church premises, managing bookings, contracts, invoicing, hirer
relationships, and promotion of facilities to maximise income opportunities.

• Act as the first point of contact for Parish Office enquiries, maintaining diaries, records,
databases, and ensuring GDPR compliance.

• Provide comprehensive administrative support to the Churchwardens and clergy, as
requested.

• Coordinate clergy and volunteer rotas, with timely communication to help ensure effective
delivery of church activities.

• Provide administrative support for occasional offices, including funerals, memorial services,
cremations and interments, liaising with families, clergy, funeral directors, the Trustees of
the Additional Burial Ground and other service providers.

• Maintain accurate parish records and databases, including attendance statistics, contacts,
registers, compliance documentation and financial records.

• Produce and coordinate parish communications, including notices, posters and information
displays, ensuring consistency with parish policies.

• Build and maintain positive relationships with colleagues, clergy and volunteers; wider church
contacts; hirers and potential hirers; and contractors and external service providers, to
support the effective operation of the parish.

Role requirements
Essential

• Excellent organisational and time management skills, with the ability to manage multiple
priorities and deadlines.

• Strong administrative skills and attention to detail.

• Proven written and verbal communication skills.

• Strong customer service and relationship-building skills.

• Confidence using Microsoft Office and cloud-based administrative systems.

•…