Client Services Executive

Client Services Executive King's Cross, London Hybrid Permanent Salary DOE

Company Overview

We are representing Retail
247 - a retail technology consultancy and SaaS provider dedicated to helping retailers improve operational efficiency and drive sustainable growth.

Partnering with leading retail brands, they deliver innovative technology solutions and process transformation across product and stock operations.

Combining deep retail expertise with cloud-based technology, Retail
247 has developed two core platforms:
Origin, a Product Information Management (PIM) solution, and Archean, a Stock Management solution. As part of the Barron McCann Group, Retail
247 now offers an even broader range of retail technology and support services.

Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results, Retail
247 helps retailers build agile, future-ready operations in an evolving retail landscape.

Role Overview

As a Client Services Executive, you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services.

Working closely with Product, Delivery and Support teams, you will take ownership of a portfolio of customer accounts, acting as their primary point of contact and advocate within Retail
247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success.

This is an excellent opportunity for an experienced customer-facing professional with a background in Customer Success, Account Management, Client Services or a similar role within a SaaS, technology or retail-focused business.

What you will be doing

• Build trusted, long-term relationships with your customer portfolio.
• Act as the trusted advisor and primary point of contact for your customers.
• Develop a strong understanding of each customer's business objectives and help them achieve success through Retail
  247's products and services.
• Coordinate with Product, Delivery and Support teams to ensure customers receive an outstanding service experience.
• Monitor customer health and proactively manage risks, issues and escalations.
• Prepare customer reports and insights to support service reviews and Quarterly Business Reviews (QBRs).
• Communicate customer feedback, priorities and requirements to Product and Development teams.
• Identify opportunities for account growth through additional products, consultancy and services.
• Take ownership of customer issues through to resolution, engaging the appropriate teams where required.
• Undertake occasional travel to customer sites as required.

Who We're Looking For

We're looking for an experienced Client Services professional who is passionate about building long-term customer relationships and delivering exceptional service.

You'll thrive in this role if you:

• Have experience managing customer relationships within a client-facing role.
• Enjoy building trusted partnerships and helping customers achieve their objectives.
• Are highly organised and proactive in managing multiple priorities.
• Communicate confidently with stakeholders at all levels.
• Take ownership of customer outcomes and follow through on commitments.
• Have strong problem-solving skills and a commercial mindset.
• Are comfortable working collaboratively across multiple teams.
• Have an interest in technology and understanding how businesses operate.
• Are motivated by delivering measurable value and creating positive customer experiences.

Required Skills and Experience

Experience

To be successful in this role:

You will ideally have:

• Experience in a client-facing role.
• Experience managing customer relationships and service delivery.
• Experience working within a SaaS, technology, consultancy or retail environment.
• A track record of building strong customer relationships and delivering excellent customer outcomes.

Skills

• Excellent written and verbal communication skills.
• Strong presentation and stakeholder management skills.
• Excellent organisation and time…