Customer Service Advisor

Please note this role is required to work between Birmingham & Wolverhampton Branches

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas.

And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.

As a Customer Service Advisor, you’ll:

• Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Brimingham.

The Birmingham branch of YBS is situated right in the centre of the city. It benefits from fantastic transport links via the Metro tram, train stations and busses as well as local access to the A38 leading to the major motorway network, meaning this is a fantastic opportunity for commuters and locals alike. The Birmingham branch of YBS is situated in New Street, close to New Street Train Station in the heart of this vibrant City.

The Branch is a Dual location shared with Wolverhampton where the successful candidate will be required to work between both locations.

Wolverhampton is a smaller City, also with direct Train, Tram & bus links to & from Birmingham. The Wolverhampton Branch is in Queen Square in the heart of the City, a short walk from the train/tram and main bus station. Both branches are extremely popular with our members and within easy commuting distance of each other. As Manager I'm looking to attract someone who has a real passion to excel in providing an exceptional customer service with commitment and flexibility to further enhance our existing successful team and who really cares about their customers, colleagues as well as the organisation they represent.

This is also a great opportunity for your own personal development and potential career progression. A perfect way to start your YBS journey.

You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future‑ready.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working…