Customer Service Assistant

CAPTION:

• Company: SSP Food Travel Experts
• Salary:
  Not specified
• Hours:
  
  Full-time
• Location:
  
  London, NW1 2QP
• Job type:
  Permanent
• Posting date: 1 Oct 2026
• Closing date: 31 Oct 2026

Customer Service Assistant for

East Midlands Trains (EMT) at

St. Pancras Station.

Pay Rate: £13.45 per hour.

Hours: Full Time (40 hours).

Shifts: Rotational shifts between 5am and 11pm, including some weekends.

Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

• Drive platform trucks for train-side deliveries (Full training provided).
• Load/offload catering equipment/stock from trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulation.

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards:
  Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently., At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits

• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards:
  Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.