Part-Time) Student Services Coordinator Job Camden area,Camden Town England UK,Customer Service/HelpDesk

Part-time

Company Description

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

As of 1 May 2026, Kaplan Languages Group (KLG) has transitioned to new ownership under Inspirit Capital. Kaplan will continue to support KLG with some recruitment services for a transitional period, ensuring a smooth experience for candidates.

Kaplan Language Group (KLG) is a leader in the educational travel sector, helping thousands of customers to realise their dreams of travelling abroad to improve their language skills. For more information on the businesses in the Kaplan Languages Group, please visit Kaplan International Languages, ESL Education and Alpadia Language Schools.

Location

The post is based in one location (as specified by advert or as per your contract) but may require occasional attendance at other sites within the UK or Ireland.

Reports

This position reports to the Student Services Manager.

Job Description Objective

The Student Services Coordinator works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

Duties Customer Service

To be the first point of contact for the student for all enquiries and to liaise with the appropriate departments
To provide exceptional customer service to both internal and external customers at all times
To ensure the smooth running of the reception desk services of the school and to ensure the reception area is kept tidy and well presented
To take part in the induction of new students, ensuring the induction is delivered with the customer journey in mind
To ensure all visitors and students are given a warm welcome and receive a positive impression of the school
To organise refreshments for visitors to the school
To be helpful and courteous to students and their representatives

Administrative

To assist the Student Services Manager with all day-to-day student administration, including among others the preparation of welcome & leavers' packs, registration forms, , student letters
To agree dates for IELTS exams with students and book the exam
To ensure post and deliveries are sorted efficiently
To manage the visitor check in & out system
To develop a good knowledge of KI Languages courses and services in order to deal effectively with day-to-day queries from existing and prospective customers
To proactively sell courses, upgrades, extensions and any other available products to existing and potential students
To promote social programme events and assist students with booking them

Compliance

To assist the Student Services Manager with ensuring compliance with all UKVI (IRB in Ireland) regulations including checking and filing all student visa and passports and maintaining up-to-date student contact details on the student database
To ensure that all students’ attendance is in accordance with KI Languages and UKVI (IRB in Ireland) requirements, that students are aware of those regulations and that records are kept
To be familiar with all British Council/Education Scotland/ACELS/QQI/TrustED inspection criteria relevant to the department
To have a good working…