Band 4 Private Administration Coordinator

This post involves working closely with key members of the multi-disciplinary teamacross PPU, the trust and externally to ensure all stakeholders receive the highest level of customer service and support.

The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit's administration services and daily functions.

Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.

An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.

This position will also require cross site working to the Hadley Wood Hospital when required.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

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Please refer to the Job description and person specification attached to the vacancy for more information.

• Demonstrable ability to meet the Trust Values

• English and Maths at GCSE level or equivalent
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
• Degree level qualification or equivalent experience
• Strong working knowledge and professional proficiency in the use of;
  Outlook package;
  Power Point, Excel, Microsoft Word, Access, Email and trust systems;
  Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM

• Previous experience of working in a front of house customer facing environment in a private healthcare environment
• Experience and proven record of successful interaction and liaison with all levels of staff
• Experience of dealing with non-routine and complex problems
• Substantial experience of dealing with the public
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Understanding of the requirements regarding patient confidentiality
• Understanding of best practice in customer service environments
• Previous experience working in a healthcare, ideally private, environment.
• Experience of managing and prioritising own workload, working to deadlines and working under pressure
• Previous administrative and organisational experience

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Ability to take complex information and disseminate and cascade to staff and patients
• Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding of patient confidentiality
• Highly numerate and Comfortable discussing payment requirements with patients
• Ability to deal with and manage conflict
• Team player
• An ability to support service development and improvement
• IT competent user of appropriate systems;
  Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks and meet conflicting demands
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
• Self-motivated
• Diplomatic
• Flexible (post holder will be required to work shifts)
• Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Reliability - good time keeping