Business Intelligence Manager

Job Overview

The role leads the development and delivery of the Division’s information and business intelligence strategy, ensuring high‑quality data, insights, and reporting are available to support operational performance, strategic planning, and contractual requirements. The postholder will drive the enhancement of BI tools, oversee data quality improvement initiatives, and champion a data‑driven culture across community services, providing expert analytical leadership and supporting continuous improvement.

The postholder will manage and lead the Information and Business Intelligence Team, ensuring timely and accurate reporting, robust data governance, and effective stakeholder engagement. They will work closely with performance, finance, ICT, and clinical systems teams to develop dashboards, reporting frameworks, and data sources, supporting KPI monitoring, statutory returns, and insight generation. The role requires strong communication skills, the ability to interpret complex data, and close collaboration with internal and external partners to meet evolving intelligence needs and drive service improvement.

Wellbeing for life:
We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support.

Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.

Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.

Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.

Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

The postholder will lead the development and optimisation of business intelligence systems, ensuring CNWL remains at the forefront of data‑driven performance and benchmarking. They will act as a subject matter expert on data pathways and clinical systems, identifying improvement opportunities and supporting standardisation of recording practices. The role involves delivering advanced analytical insight, including demand and capacity modelling, pathway analysis, and comprehensive performance reporting.

The postholder will work closely with divisional performance and finance leads, ensuring BI outputs meet organisational priorities, while also building external intelligence relationships to support transformation, service development, and strategic growth.

• Educated to degree level in a relevant discipline or equivalent professional and management experience
• Post graduate management qualification or ability to show equivalent experience
• Evidence of commitment to personal development

• Specialist qualification in data analysis or business intelligence development
• Project Management or Information Systems Qualification

• Significant experience in a management position with direct line management responsibility
• Demonstrable experience in developing business intelligence, reporting and insights
• Project monitoring experience including reporting on performance
• Significant experience of leading and working to an information or systems methodology
• Experienced use of business intelligence tools (preferably Tableau) to display complex data in a concise and intuitive manner
• Experience of senior analysis within an information and performance function within a complex business environment
• Experience in preparing and presenting complex data or sensitive information in a variety of formats to individuals or groups of people…