Regional Application Engineer EMEA North, Rental

Location: Highgate

## Regional Application Engineer EMEA North, Rental Postulerremote type:
Remote locations:
Highgatetime type:
Temps pleinposted on:
Offre publiée aujourd'huijob requisition :
R3130
** Division de L-Acoustics, nous créons des produits et technologies audio de pointe. Notre signature sonore inimitable et notre son hyperréal immersif révolutionnaire procurent des sensations d'écoute inégalées et offrent des possibilités illimitées dans les espaces résidentiels, artistiques, culturels et expérientiels.
**** Grâce à son engagement pour l'innovation et l'excellence de la conception de produits, L-Acoustics façonne le futur du son avec des technologies qui permettent aux professionnels de l'audio et aux artistes d'améliorer l'expérience de l'auditeur.
**** Pionnier de l’industrie du son live, L-Acoustics conçoit et fabrique des systèmes de sonorisation complets aux niveaux de performance les plus élevés. Ces systèmes sont utilisés dans les plus grands festivals de musique, les événements live ainsi que dans les théatres, les stades et les lieux de cultes du monde entier.  Aujourd'hui, L-Acoustics se positionne en leader mondial de la sonorisation professionnelle premium.
** As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems.
** Responsibilities
* *** Technical Partner Support
*** Support rental partners and productions with system design, deployment, optimisation, and troubleshooting.
* Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events.
* Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies.
* Assist partners in adopting L-Acoustics workflows, tools, and technologies.
* Support complex technical escalations and issue resolution.
** Show & Event Support
*** Support strategic events, flagship productions, and high-visibility deployments.
* Provide on-site engineering support where appropriate.
* Validate system performance and deployment quality.
* Capture and share technical learnings across the organisation.
** Client & Partner Enablement
*** Build and maintain relationships with rental providers, production companies, venues, and system engineers.
* Act as a trusted technical advisor to partners and end users.
* Support customer adoption of L-Acoustics best practices and workflows.
* Contribute to partner growth and operational excellence.
** Training, Workshops & Presentations
*** Deliver technical training, workshops, demonstrations, and product showcases.
* Develop customer competency and self-sufficiency.
* Mentor partner engineers and technical teams.
* Support adoption of new products, workflows, and technologies.
** Technical Ambassadorship & Market Development
*** Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events.
* Support market development through technical influence, customer engagement, and early-stage opportunity support.
* Identify emerging opportunities, customer requirements, and market trends.
* Support strategic account development and product adoption initiatives.
** Cross-Functional Collaboration
*** Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams.
* Support new product launches through demonstrations, customer education, and field deployment support.
* Contribute to regional technical initiatives and continuous improvement activities.
** KPI/ Impact
**** Rental
* ** Strategic partner engagements
* Engineers trained and certified
* Training satisfaction score
* Technical escalation response time
* Escalation resolution effectiveness
* Strategic projects supported
* Product adoption initiatives completed
* Strategic events supported
* Customer satisfaction following technical support or event support
**…