Housing Officer, Management

Job Description

Job Title: Housing Officer

Contract Type: Permanent

Salary: £28,505.08 Per Annum

Working Hours: 37.5 hours per week

Working Pattern: Monday to Friday, 9am to 5pm

Location: Westmoor House, Camden

We encourage you to apply even if you don’t meet all the essential criteria on the job description and are using a current CV and covering letter. We recruit to potential, not just on skills and experience. We accept applications on the basis of any form of valid legal permission to work in the UK, but we will not sponsor further.

Working collaboratively as part of a committed team that puts the customer first, you will contribute to the day‑to‑day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.

• Experience of working within housing management
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Previous experience in positively resolving incidents

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

• Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
• Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re‑allocation procedures
• Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
• Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
• Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
• Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

• Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready‑to‑let
• Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
• Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on‑site delivery is well co‑ordinated and in line with customer requirements
• Undertake day‑to‑day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
• Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determined (NTDs) in…