Team manager - Homelessness

Location: Swiss Cottage

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday. You will work three waking night shifts (10-hour shifts) and one day shift (9AM - 5PM/10AM - 6PM) per week.

Temporary cover is required until the end of March 2027.

In this position, you will be expected to;
- Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period.
- Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose.
- Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand
- Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement.
- Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing.
- Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately.
- Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required.
- Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on.
- Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures.
- Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter

To apply for this role, you must have;
- Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage, including supported housing, outreach or other relevant settings.

- Experience of leading, motivating and developing staff teams within a demanding service environment, including managing performance and supporting staff wellbeing.
- Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns.

- Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery.

- Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients.

- Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement.
- Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous.
- Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service.
- Ability to build credible and collaborative relationships with commissioners, statutory services, voluntary sector partners and colleagues across different disciplines.
- Strong organisational and analytical skills, with the ability to balance staffing, performance, quality and financial priorities while maintaining a clear focus on the experience and outcomes of clients