Resales Consultant

Position: Resales Progression Consultant
About Us Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role Our After Sales team at So Resi are looking for an experienced and proactive Resales Progression consultant to join us.

You will be responsible to provide an excellent resales progression service to customers ensuring a highly professional experience for all stakeholders. Achieve monthly targets and KPIs for exchanges and completions on a consistent basis. To effectively communicate with leaseholders who engage with the resales team and liaise with all relevant internal and external parties including solicitors, IFAs, marketing, Safer Buildings and our service charges team.

What you'll need to succeed 1. 2 to 3 years sales experience
2. Achieve and exceed sales targets Consistently 3.

Experience of working with CRM and Sales Management systems
4. Strong communication skills, both written and verbal 5. A good understanding of the Shared Ownership scheme
6. Self-motivated with a strong ability to problem solve multiple files (40-50) 7. Ability to support customers during the resales and interim staircasing process by providing effective advice on the procedure and keeping the customer updated regularly. Skills and experience require
· Experience of providing excellent customer service to multiple stakeholders
· A good understanding of Shared ownership Resales & interim staircasing processes
· Experience of working to tight deadlines
· Ability to interpret leases and have a broad knowledge of the Capital Funding Guide
· Confidence and enthusiasm to encourage and drive sales
· Well organised
· Ability to pick up the phone and unlock complex matters