Specialist Support Officer

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Job Title: Specialist Support Officer

Contract Type: Permanent

Salary: £31,553.33 per annum

Working Hours: 37.5 hours per week

Working Pattern: Rota basis, 5 days out of 7 may include weekends

Location: Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsor ships whether on behalf of existing colleagues or candidates.

• Undertaking group & one-to-one interventions with clients of a specialist nature (CBT informed interventions, psycho educational groups or harm minimisation interventions)
• Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• Making full use of IT & other technologies for appropriate tasks, including word processing, spreadsheets, email etc.
• Participating in cross-service initiatives & projects in relation to their specialist area (organisational training, reflective case management, WOW projects, peer support groups, etc.)
• Carrying out assessment to identify and prioritise needs
• Using SMART goal planning to provide needs-led holistic support
• Ensuring customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
• Setting up and maintaining customer files and ensuring that accurate and up‑to‑date records are kept of support provided to customers in accordance with HCS policies, including on the MPs IT system
• Supporting customers to develop the necessary skills to live independently, and to access training, education and work
• Working on a rota basis, including out of office hours and sleep‑ins where necessary
• Complying with all relevant policies & procedures (Safeguarding, Health & Safety, Customer Care, Equality & Diversity, Code of Conduct, etc.)
• Ensuring that records are maintained and that the service complies with Riverside’s standing orders & financial regulations
• Adhering to Riverside’s confidentiality policies
• Serving as a point of contact for key stakeholders and maintaining positive links with them
• Administering medication & carrying out duty shifts where required

• Relevant professional qualification in the area of expertise (e.g. Drug and Alcohol, counselling, psychology, OT, nursing or social work or any other relevant qualification)
• Level 3 Diploma, or willingness to work towards it (CQC Registered services)
• Knowledge and understanding of up‑to‑date legislation, government frameworks relevant to the customer group
• Knowledge of specialist assessment tools, methods and case formulation
• Knowledge of evidence-based specialist interventions appropriate for community settings
• Knowledge about recovery model, peer support and coproduction procedures
• Experience of carrying out customer assessments, support planning and key-working with a clear outcome focus
• Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes
• Experience running therapeutic groups
• Experience demonstrating equality & diversity commitment
• Strong time management and prioritisation skills
• Effective written communication skills (reporting, file notes, letter preparation)
• Effective team working skills
• IT skills including use of Microsoft Word
• Ability to react to crisis situations in a calm and effective way
• Understanding of safeguarding children and adults
• Desirable:
  Experience supervision medication
• Desirable:
  Experience designing and providing training

• Competitive…