Neighbourhood Housing Support Officer

Salary and Contract

£37,312 - £39,724 per annum.

Grade:
Level 2 Zone 2.

Location:

5 Pancras Square, N1C 4AG
.

Contract:

Permanent x 2, Fixed Term x 4.

Hours:

Full Time (36 hours).

Closing Date:
Wednesday 1st July 2026 at 23:59.

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

• Provide an efficient and effective service to residents and the Neighbourhoods team, enabling estate-based teams to focus on the most urgent or complex issues.
• Manage and let the council’s non‑residential assets, including garages, parking spaces and sheds.
• Process orders for keys and fobs in collaboration with the Council’s Customer Service Team.
• Respond promptly to resident enquiries, providing acknowledgement and escalating urgent cases as needed.
• Collaborate with stakeholders to create a positive and thriving living environment.

• Passionate about delivering services that put residents at the heart of everything you do.
• Caring, proactive approach and solution‑focused mindset.
• Strong communicator capable of building positive relationships with residents, colleagues and partners.
• Organised, detail‑focused with the ability to manage enquiries, update systems accurately and progress work efficiently.
• Comfortable using digital systems and handling administrative tasks such as drafting correspondence and coordinating actions.
• Experience or interest in managing non‑residential assets such as garages, sheds and parking spaces.

• Enhanced DBS check required; exempt from Rehabilitation of Offenders Act.

• Flexible working.
• 27 days annual leave (+ bank holidays).
• Family leave, loan schemes and access to staff networks.
• Pensions scheme.

At Camden, we welcome applications from all parts of our community, especially people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience.

We are committed to providing the support, adjustments and flexibility people need to succeed.

If you need assistance during the application, interview or assessment process, please let us know. We can provide information in alternative formats, extra time in assessments or other reasonable adjustments for disabled, neurodiverse or long‑term health conditions.

Contact: ,  or by post to 5 Pancras Square, London, N1C 4AG
.

Recruitment for this role is anonymised to support the objective of reducing unconscious bias.