Senior​/Director, Member Services & Hospitality

Senior/Director, Member Services & Premium Hospitality

Join to apply for the Senior/Director, Member Services & Premium Hospitality role at Harris Blitzer Sports & Entertainment
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Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes the Philadelphia 76ers, the New Jersey Devils, Prudential Center in Newark, the Delaware Blue Coats, the Utica Comets and several other sports and entertainment properties. HBSE positions itself as a pioneering and innovative global sports and entertainment enterprise, while striving to positively impact the local communities through the powerful platform of sports.

At HBSE, we are dedicated to hiring the best talent from the communities where we live, work and play - across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.

The Philadelphia 76ers are searching for a Director of Member Services to help drive and achieve the annual retention efforts of the Member Services team and Premium Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement strategy, setting and monitoring staff accountability metrics, designing all communication to Members, hiring and training the staff, and planning and executing member events, among other responsibilities.

• Develop the strategy and execution of annual renewal plans to achieve retention goals of the Society 76 Membership base
• Plan and implement year‑round events to engage Members of Society 76
• Enhance, oversee and execute Society Rewards Program
• Lead, motivate, develop, train and retain a team of Premium Services Account Managers and Member Services Account Managers, preparing future succession and opportunities within HBSE
• Recruit and develop a world‑class service department by interviewing, hiring and onboarding new employees
• Set weekly, monthly and yearly goals for the Member Services staff
• Conduct one‑on‑ones with the Member Services team to identify issues, troubleshoot and build relationships, helping account managers perform at the highest level
• Monitor and appraise team performance and efficiency on an ongoing basis
• Collaborate and communicate proactively with other departments such as marketing, ticket operations, CRM, basketball operations and business intelligence to accomplish goals, tasks and projects
• Effectively utilize PowerPoint, Excel and Outlook to communicate vision and strategy to senior leadership
• Engage with season ticket members proactively to ensure elite service and resolve member issues as they arise
• Perform other tasks and responsibilities as directed

• 5+ years of senior‑level sales/service experience, preferably with an understanding of the ticketing and premium sales business
• 3+ years of relevant management experience within the Member Services discipline
• Bachelor’s degree, preferably in business administration or hospitality, or equivalent work experience
• Ability to write and communicate effective business plans
• Excellent problem‑solving, communication, and presentation skills
• Ability to balance multiple projects simultaneously in a fast‑paced work environment
• Proficiency in Microsoft Office, Salesforce, Linked In, Zoom Info and related tools

• Travel Requirements:
  May be required to travel occasionally, including between HBSE’s various offices; trips may require air travel and/or overnight stay
• Work Environment:
  This position generally requires that work primarily be performed from the 76ers’ office in Camden, NJ, and requires attendance at events held at the Xfinity Mobile Arena in Philadelphia, PA
• Physical Requirements:
  
  Must be able to lift and carry up to 30 pounds

The pay range for this position at commencement of employment is expected to be $100,000 per year. Base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience.

The total compensation…