AAQ - Revenue Operations Director

• Develop, implement, and manage annual revenue plans to ensure business units deliver on targets.
• Revenue development and expense management of all retail business units: gift shop, photo, and lessee sales.
• Expense management of all front-of-house operating business units: guest services, guest experience/programming, safety, parking, and housekeeping.
• Management of food & beverage profit and loss for concessions and catering with third-party business partner Aramark.
• Provide ongoing monitoring and reporting of business unit performance and goal attainment. Recommend shifts in strategy and tactics to deliver on KPI goals and plan attainment consistently.
• Oversight of third-party partners, managed by subordinates:
• Front and back-of-house security, Sunstates Security
• Landscaping and snow removal, Elite Landscaping
• Parking, LAZ
• Drive maximum revenue & profit potential through routine research and development of new revenue-generating concepts.
• Engage in strategic planning, positioning the revenue and operations departments to contribute towards and support long-term property goals.
• Bring a spirit of collaboration and service to the position, applying unique perspectives and insights to accomplish cross-functional objectives; cultivate opportunities for revenue growth and guest satisfaction from counterpart initiatives.
• Partner with the executive revenue team and divisional revenue leaders at other Herschend Enterprises properties to champion and employ best practices.
• Model a spirit of guest advocacy, serving as an unbiased, empathetic representative for guests and their needs. Translate guest needs and wishes into business/service opportunities by identifying and manifesting solutions.
• Deliver exceptional guest service, ensuring that service is friendly, prompt, informed, and exceeds customer expectations.
• Cultivate and lead a team of“guest-first”professionals whoare others-focused, warm,and welcoming, and inspire the Aquarium Team to “create memories worth repeating.”

Whatyou’llbring:

• Bachelor's Degree required in business or a related field.
• Minimum of 10 years of progressive experience in hospitality, for-profit attractions, theme parks, museums, or sports franchises, with leadership, operations, and revenue/retail responsibilities.
• Highly motivated with strong retail business acumen and exceptional leadership skills.
• An entrepreneurial spirit able to find opportunities and leverage them for gain.
• Ability to inspire and motivate property stakeholders towards a shared vision
• Ability to accept feedback and sell ideas that will improve the business
• Committed to the enjoyment of our guests, the success and development of our teams, and the collective good of the property.
• Business leadership demonstrated through patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and humility.
• Highly organized with strong verbal and written communication skills.
• Ability to work one weekend day per week and holidays.
• Ability to travel out-of-state two to three times per year for corporate meetings
• Advanced Microsoft Excel skills and quick adoption of technology

Who You Are:

Youstrivefor excellence in all you doandlead by example. You are friendly and communicate effectively with employees at all levels. You are excited about joining a company thatoperatesas a team,working together to achieve shared goals.

Whatyou’llget:

• Base salary ranging from $115k-$125k with 25% annual bonus potential
• Comprehensive benefits plan through Cigna
• 2 weeks’ vacation, 1 week personal time, 1 week sick time, 8 paid holidays; all based on a full calendar year
• 401(k) with company match and Profit-Sharing Plan after 3 months of service
• Day one access to fully funded tuition and tuition assistance programs through our GROW U program
• Free admission and 24 General Admission tickets annually, to be used by family and friends
• Complimentary tickets to local attractions when available
• 30% Discount in our Retail and Photo areas and in-house food vendors
• Training and development

Special Requirements:

• Successful completion of pre-employment background check
• Allergies related to animals or plants, which might interfere with the ability to work, must be controlled…