EBilling Compliance Specialist

This position will be posted from March 10, 2025 to March 21, 2025 by 4:00 pm.

Must be able to pass Plaza Supervisor computer test.

Must be able to pass a drug and alcohol test and a background check. DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.

Basic Purpose of Position:

Leads toll collection activities at the bridges by scheduling lane assignments for the collectors, oversees that toll revenues are properly collected and monitors the safety of the collections operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedules lane assignment and breaks for Toll Collectors and keeps associated records such as absenteeism, illness and injuries. Inspects Toll Collector’s appearance and fitness for duty.
• Schedules requests for holidays and vacations for Toll Collectors within the DRPA manpower scheduling guidelines and responds to telephone calls from Toll Collectors for requests for time off. Approve Toll Collectors daily work hours in SAP.
• Oversees the work activity of part‑time and temporary Toll Collectors furnished by the part‑time vendor and communicate with the vendor Project Manager as required. Approve vendor employee time with submitted vendor invoices.
• Receives, reviews, and responds to motorist’s complaints and inquiries, i.e., incorrect change, traffic conditions, or conflicts between employees and motorists. Accountable for resolving conflicts between Toll Collectors.
• Patrols the lanes to oversee and ensure the safety of the Toll Plaza. Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all necessary personal protective equipment.
• Oversees the proper handling of all revenues during shifts assigned and ensures accurate deposit of Authority revenue.
• Responsible for overseeing the proper operation of the traffic and toll booth surveillance video during an assigned shift and monitoring Toll Collector activity on toll booth video.
• Coordinates with other Plaza Supervisors in matters relating to Toll Collector manpower requirements in order to manage overtime and adequate staffing levels. Plaza Supervisors are required to work all toll shifts and all bridge facilities at any time as required and will be required to periodically work overtime to assure shift supervisory coverage.
• Cooperates with other departments of the DRPA including, but not limited to, processing daily paperwork and reports with Revenue Audit.
• Assists and supports the Toll Manager when necessary and provides information and input to the Toll Manager on a daily basis. Ensures compliance of all Authority rules, regulations, policies and procedures. Completes performance reviews of Toll Collectors.
• Responsible for processing permit and escort fees on oversized vehicles and performs credit card processing for toll collection. Check for accuracy of permits on the Automated Permit System.
• Performs other related duties as required and assigned.

• Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
• Integrity: We are committed to the highest level of ethical conduct, personally and corporately, by being open and honest and by meeting our commitments to each other, our customers and our region.
• Customer Service: We deliver the best, highest quality service to our customers, both internal and external.
• Quality: We value and recognize quality performance and strive for the highest quality in all we do by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
• Teamwork: We work as a team, encouraging allied collaboration to accomplish shared objectives.
• Communication: We encourage communication within and between all…