Visitor & Patient Assistance Captain; Prn

About us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit Cooper Health.org to learn more.

The Visitor & Patient Assistance Captain (PRN) ensures a warm, safe, and seamless arrival experience for all patients and visitors entering Cooper University Hospital. Positioned at the main entry points, the Captain greets guests, identifies support needs, and coordinates volunteer dispatch for wheelchair retrieval, patient escorting, and way finding. This role reports to Service Excellence and plays a key part in upholding Cooper’s standards for compassion, professionalism, and patient-centered care.

• 2 years experience required.
• Experience in hospitality, guest services, patient experience, or customer-facing roles strongly preferred. Prior experience coordinating or leading others is a plus.

• High School Diploma.
• Associate's Degree Preferred.

• Hours:
  
  6:00 am to 2:30 pm
• Communication and Interpersonal Skills – Ability to communicate effectively with patients, visitors, volunteers, and coworkers.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Comfort assisting individuals experiencing mobility challenges or distress.