Collections Specialist Ii

COLLECTIONS SPECIALIST II

Under the direction of the team Supervisor and/or Manager, the Collections Specialist II will be responsible for Accounts Receivable tasks related to Cooper University Professional provider revenue cycle and collections. Duties will be performed in a fast-paced central billing office environment.

• The Collections Specialist will be flexible and responsive to changing priorities.
• The candidate will act as the customer experience agent between third-party payors, Cooper University Health Care patients and internal departments.
• The incumbent will be responsible for high volume and timely invoice/account resolution; the Collections Specialist II will be able to review and translate Explanations of Benefits as well as payor contract/benefit plan language.
• The incumbent will maintain a collaborative relationship with all levels of staff, internal and external customers.
• The Collections Specialist will be required to maintain all PHI/PII in accordance with Federal, State and CUHC policies and procedures.

2–3 years Accounts Receivable resolution preferred with a strong focus on customer experience. Familiarity with third‑party billing processes including CPT/HCPCS and ICD‑10 knowledge is desired. Knowledge of medical terminology, medical record review and reimbursement analysis is preferred. Experience may also include appeals processing, denial or rejection analysis and resolution and medical billing guidelines as it relates to the job function.

High School Diploma or Equivalent required; some college preferred. Epic experience is a plus.