Manager Of Learning And Quality Prn

MANAGER OF LEARNING AND QUALITY PRN

Join Cooper University Health Care as a part‑time Manager of Learning and Quality. This role reports to the Director of Learning & Quality and oversees training and quality programs to support an exceptional patient experience at the Patient Access Center in Camden, NJ.

Cooper University Health Care is a leader in comprehensive health services, medical education, and clinical research in Southern New Jersey. We are committed to providing extraordinary healthcare and to investing in our employees through competitive compensation, benefits, and professional development.

The Patient Access Center is a 65+ seat, growing contact center that provides a centralized point of access to physician and radiology services across multiple disciplines. The Manager will integrate Cooper’s mission and values into learning and quality programs, evaluate performance, and ensure high‑level experiences for patients, employees, and physicians.

• 3‑5 years in a contact center environment with experience in learning and quality capacities
• Understanding of the unique demands of healthcare
• Passion for delivering a wonderful experience to employees and customers; strategic and tactical initiative skills
• Strong technical skills with current contact center technology and trends
• Ability to partner with cross‑functional departments to meet objectives and resolve issues
• Experience conducting business process reviews, recommending enhancements, implementing solutions, and delivering measurable results in a fast‑track environment

• Associate’s or Bachelor’s degree preferred

Strong management‑level written and verbal communication skills; ability to write and deliver presentations; strong management presence for interactions with corporate leaders and front‑line team members. Motivated, decisive, self‑starter with excellent time management and organizational skills. Bilingual skills are a plus.

Seniority level:
Mid‑Senior level

Employment type:

Part‑time
Job function:
Human Resources
Industries:
Hospitals and Health Care

Cooper offers a comprehensive benefits program, including health, dental, vision, life, disability, and retirement, as well as attractive working conditions and career growth opportunities through professional development.

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