Service Excellence Specialist
Listed on 2026-01-15
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Healthcare
Healthcare Administration, Health Communications
About us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
We also provide attractive working conditions and opportunities for career growth through professional development.
The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner
Experience Required- 0-2 years required
- High School Diploma
- Bachelor's Degree Preferred
- Communication – Ability to communicate with patients, visitors and coworkers
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