Vice President, Infrastructure

Department: Information & Technology

Job Summary
:
The Vice President of Infrastructure (VPI) is a strategic and operational technology leader responsible for driving enterprise-wide infrastructure, cybersecurity, and innovation initiatives. This pivotal role shapes the organization’s digital future, leading the design and delivery of secure, scalable, and intelligent systems that support business growth, AI‑driven transformation, and a modern workforce. The role oversees infrastructure operations and partners closely with software development teams to ensure infrastructure readiness and with the cybersecurity team to secure systems.

It requires alignment with corporate growth strategy in a hands‑on role requiring rolling up the sleeves and working on specific tasks in the infrastructure services.

• Strategic Technology Leadership
• Align with the CIO’s vision to define and execute a forward‑looking technology roadmap that supports business strategy, digital transformation, and operational resilience.
• Lead enterprise infrastructure modernization efforts with a strong focus on cloud‑native architecture, automation, and AI enablement—particularly within Microsoft Azure.
• Serve as a trusted advisor to the technology team on emerging technologies, risk posture, and IT investment planning.
• Promote a culture of innovation, agility, and continuous improvement across the technology organization.
• Oversee the design, implementation, and optimization of hybrid infrastructure environments (on‑prem and Azure).
• Lead the adoption and integration of Azure AI services, including Azure Machine Learning, Cognitive Services, and AI‑powered analytics.
• Ensure high availability, performance, and scalability of enterprise systems, networks, and data platforms.
• Support software development teams by ensuring infrastructure readiness, CI/CD pipeline integration, and Dev Ops best practices.
• Cybersecurity & Risk Management
• Own the enterprise cybersecurity strategy in collaboration with the technology leadership.
• Implement and maintain robust security frameworks, incident response plans, and compliance protocols (e.g., NIST, HIPAA, CIS, NYDFS).
• Monitor and mitigate risks related to data protection, access control, and threat detection across all digital assets.
• Manage Help Desk and desktop support teams to deliver exceptional service and technical support to all employees.
• Implement ITSM best practices and tools (e.g., Manage Engine, Service Desk) to streamline support operations and improve resolution times.
• Foster a user‑centric approach to IT support, ensuring responsiveness, reliability, and satisfaction.
• Operational Excellence & Governance
• Provide the necessary support to the CIO to develop and manage the IT operating and capital budgets, ensuring cost‑effective technology investments.
• Establish and enforce IT policies, SOPs, SLAs, and performance metrics.
• Oversee vendor relationships, contract negotiations, and procurement of technology services and solutions.
• Build, mentor, and retain a high‑performing, cross‑functional technology team.
• Promote professional development, succession planning, and knowledge sharing across the department.
• Lead by example with a hands‑on, collaborative leadership style that inspires trust and accountability.

• Bachelor’s degree in Computer Science, Information Technology, or related field;
  Master’s degree preferred.
• 15+ years of progressive IT experience, including 5+ years in senior leadership roles.
• Proven success in leading enterprise infrastructure, cloud transformation, and cybersecurity programs including hands‑on skills across a range of technology administration areas.
• Demonstrated experience supporting AI and data initiatives in Azure or similar platforms.
• Experience working closely with software development teams and Dev Ops practices.
• Strong business acumen and the ability to communicate complex technical concepts to non‑technical stakeholders.
• Experience in regulated industries such as insurance or financial services is a plus.
• Ability to juggle multiple projects and prioritize tasks across the team to ensure project deliverables are completed seamlessly and on time.
• Authori…