Microsoft 365 Engineer

Overview

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover.

Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

The Microsoft 365 engineer will be responsible for modernizing and managing all messaging and collaboration technologies at Campbell’s, with a focus on delivering a high-quality, secure user experience across Microsoft services—including Exchange, Teams, SharePoint, One Drive, Viva Engage, and others within the Microsoft 365 tenant & Collaboration landscape. This position oversees the design, administration, security, and support of the Microsoft 365 environment, including tenant management, licensing, email security, and service integrations, with an emphasis on reliability, resiliency, and customer intuitiveness.

The role includes managing collaboration operations both internally and through Managed Service Providers, implementing continual feature updates aligned with Microsoft’s roadmap, proactive health monitoring, and driving adherence to compliance and security policies. The engineer will provide Level 3 support, root cause analysis, training, and clear communication to IT, end users, and partners. This position reports to the Senior Manager of Collaboration Experience and requires strong expertise in Power Shell automation, Microsoft Graph integration, and broad Microsoft 365 application management.

Essential Responsibilities include but not limited to:

Design, Administration, and Security

• Design, document, and support the Messaging and Collaboration environment, including Microsoft 365 tenant and licensing management.
• Manage operations with Managed Service Providers, ensuring secure, compliant configurations aligned with business requirements.
• Implement & manage email security measures such as anti-spam, anti-malware, encryption, DLP, & email archiving.
• Monitor system health, availability, and performance using monitoring tools.
• Stay current with Microsoft 365 roadmap updates, proactively identify IT trends, and engage with IT Security and Audit teams.
• Other duties and responsibilities will be included within the Microsoft & Collaboration ecosystem.

Support, Troubleshooting, and Collaboration

• Provide Level 3 support for Messaging and Collaboration tools, including but not limited to:
  Exchange Online, SharePoint, Teams, Viva Engage, Alert Media and third-party integrations.
• Investigate and resolve complex Microsoft 365 issues, and perform root cause analysis after critical outages.
• Collaborate cross-functionally with IT, business stakeholders, vendors, and Microsoft to solve complex problems and ensure seamless user experience.
• Produce communications related to changes, feature enhancements, and operational status for IT, end users, and partners.
• Provide knowledge transfer, training, and documentation for IT staff and end users.
• Collaborating with teams responsible for all collaboration tools to ensure seamless integration & user experience.
• Act as liaison…