Senior Project Manager

Senior Project Manager – American Water

Position Summary:

Oversee technology-related projects, including software migrations and system integrations, ensuring alignment with business objectives, schedules, and quality standards.

• Provide direction and assign project/delivery responsibilities to the PM resource pool.
• Implement technology projects, software migrations, and system integrations, mapping required IT functionalities and managing implementations according to schedule.
• Serve as direct point of contact between Business, Business Relationship Manager, Business Analysts, Development, and Delivery teams.
• Assemble cross‑functional project plans and monitor daily work efforts.
• Identify resource needs and appropriately escalated functional, quality, and timeline issues.
• Enforce project management methodologies and standards.
• Drive accountability for PM resources and act as a subject‑matter expert.
• Empower associates to exceed role expectations.
• Define and oversee effective methodologies, tools, and processes in both waterfall and agile.
• Assist in implementing IT projects, software migrations, and client system integrations.
• Act as liaison with business/process owners and other T&I groups to coordinate delivery.
• Identify and document client/contracted deliverables and communicate requirements.
• Report progress and issues to management.
• Collaborate with Change Management and Communications resources for successful rollout and adoption.
• Utilize available IT tools, ensuring they meet standards.
• Ensure business value realization and optimization from plans through financial awareness.
• Monitor progress to meet business demands.
• Build relationships with internal and external customers.
• Document operational processes related to technology tools.
• Oversee technical specifications for business application modifications.
• Participate in process improvement efforts.
• Manage budgets and cost‑center spending, including external vendor spends.
• Develop departmental plans and prioritize demands.
• Lead engagement initiatives, goal setting, and innovation management.
• Manage staff activities across various levels.
• Execute performance roll‑up.

• Expert knowledge of software development life cycles and techniques (waterfall and agile).
• Excellent interpersonal and communication skills across organizational levels.
• Strong organizational and detail orientation to manage multiple project phases.
• Customer‑oriented approach to managing communications and issues.
• Ability to operate effectively in a matrixed organizational structure.
• Strong leadership, analytical, and problem‑solving skills.
• Highly organized and time‑management proficiency.
• Active listening skills to interpret business needs.
• Ability to balance realistic demands with business vision.
• Decision‑making in ambiguous or incomplete‑fact scenarios.
• Collaborative teamwork across diverse groups.
• Clear communication of complex process concepts to IT and business audiences.
• Effective escalation and conflict resolution under pressure.

• Bachelor’s degree in Business Management, Computer Science, Information Systems or equivalent.
• Preferred certifications: PMP/PMI‑ACP/Scrum Master/Agile Mythology.
• 10+ years total experience in Information Technology/Information Systems.
• 5+ years experience in an IT Project Management role.
• Experience with PMI framework and various project management methodologies (e.g., agile/scrum).

• PMI Certification.
• Agile Analysis Certification.
• Scrum Master Certification.

Primarily in an office environment.

• As necessary, up to 15%.

• Champions safety.
• Customer obsessed.
• Cultivates innovation.
• Nimble learning.
• Drives results.
• Collaborates.

• Seniority level:
  Not Applicable.
• Employment type:
  
  Full‑time.
• Job function:
  Project Management and Information Technology.
• Industry: Utilities.
• Salary range: $81,120 – $130,000.