Help Desk Representative Tier 1- Temporary Part-time

Help Desk Representative Tier 1
- Temporary Part-time

Join Camden County College as a Help Desk Representative Tier 1
- Temporary Part-time.

Camden County College is one of the largest community colleges in New Jersey and ranks among the top nationwide in terms of associate degree graduates. Thanks to its technology-rich physical resources and highly-qualified, dedicated employees, the college has created a tradition of quality education and a reputation of agile, responsive service.

Location:

Blackwood Campus, Department:
Office of Information Technology, Days and

Hours:

Varies Monday-Saturday/ up to 25 hours per week.

• Respond to requests for technical assistance in person, via phone, electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise users on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Administer help desk software.
• Redirect problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports.
• Stay current with system information, changes and updates.

• Associate's degree or equivalent work experience.
• Proven customer support experience.
• Oral and written communication skills.
• Excellent interpersonal skills with a focus on customer service.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Knowledge of relevant call tracking applications.
• Ability to work collaboratively in a team environment.

Camden County College is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment for all employees.