IT Helpdesk ONSITE Job Camden area,New Jersey USA,IT/Tech

Job Title:

Jr Helpdesk - IOC Desk Operator – Contractor – Camden, NJ

12am – 8:30am
Monday, Thursday – Sunday (off Tues/Wed)
Overtime and on call required
One Year Contract Role
Benefits offered
$22per hour

Primary Role

Maintain application and application interfaces inventory.
Integrate new capabilities into project, product, and program management.
Collaborate with other technology domains and business functions to develop innovative business solutions.
Translate the company’s business strategy and goals into successful projects.
Document problems and resolutions.
Provide front-line support via call, chat, or email to all company employees and contractors.
Assist senior personnel in ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
Analyze and evaluate system malfunctions and take appropriate action to correct systems as directed.
Escalate malfunctions to level II or level III support when necessary and document problems and resolutions.
Understand the relationship between applications, application architectures, and business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Key Accountabilities

Develop and/or promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals.
Ensure uniform enterprise-wide application design standards are maintained.
Support leadership in managing customer expectations for project implementation.
Understand the relationship between applications, application architectures, and business processes.
Ensure Data Privacy and Data Governance are key considerations in every project engagement.
Provide 24x7 remote support in Operations Center.
Handle incoming calls, chats, and emails from customers.
Create tickets in ITSM system and work with customers until completion, escalating when necessary.
Provide basic IT functions including account issue troubleshooting, software installs, access requests, and hardware troubleshooting.
Maintain knowledge database.
Escalate deficiencies in technical processes and inform Level II Support.
Monitor IT systems (SAP, Network infrastructure).
Create badges and monitor badge system.
Monitor security systems.
Handle customer threat assessments.

Education

Associate’s degree in information systems or similar technology field is preferred.

Knowledge and Skills

In-depth knowledge of technology, procurement, contract management, and vendor management.
Excellent verbal, written, and presentation skills.
Strong collaboration, prioritization, and team-working skills.
Ability to work in a fast-paced dynamic environment with virtual teams.
Ability to work independently and take initiative to find/develop solutions for business requirements.
Fast learner with attention to detail.
Receptive to constructive criticism when necessary.
Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
In-depth user knowledge of Microsoft Office products including Outlook.
Strong client relations/customer service skills required.
Ability to work on a team and contribute to the team's achievement of objectives and goals.

Experience

Work Environment

Travel Requirements

Key Interfaces/Relationships

Competencies

Estimated Min Rate: $15.40

Estimated Max Rate: $22.00

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