Jr IOC Operator

Keep Critical Systems Running as a Jr. IOC Operator!

Location: Camden, NJ |
Payrate: $22/hour |
Schedule: Monday, Thursday – Sunday (off Tues/Wed) - 12am-8:30am

PDS Tech Commercial is partnering with a leading utility company to find a Jr. IOC Operator to join its Operations Center. This is an opportunity to put your IT and customer service skills to work supporting critical technology, security, and business operations around the clock.

As a Jr. IOC Operator, you’ll provide frontline technical support, monitor critical IT and security systems, troubleshoot issues, and keep customers informed. You’ll work alongside experienced technology professionals while gaining valuable exposure to enterprise IT operations.

• Provide 24/7 remote support through phone, chat, and email.
• Create and manage ITSM tickets from start to resolution.
• Troubleshoot basic account, software, access, and hardware issues.
• Monitor IT systems, including SAP and network infrastructure.
• Monitor security and badge systems and assist with threat assessments.
• Escalate complex issues to Level II/III support when needed.
• Document problems, resolutions, and technical processes.
• Maintain application and knowledge databases.
• Assist senior personnel with production systems, hardware, operating systems, and related tools.
• Collaborate with technology teams and business partners to support effective solutions.
• Follow data privacy, governance, and enterprise technology standards.

• 2+ years of experience in a technology/IT environment.
• Strong customer service and communication skills.
• Knowledge of Windows operating systems and Microsoft Office, including Outlook.
• Ability to troubleshoot, prioritize, and resolve issues in a fast-paced environment.
• Strong attention to detail and ability to learn quickly.
• Ability to work independently and as part of a team.
• Willingness to work in a 24/7 Operations Center environment.

• Associate degree in Information Systems, IT, or a related technology field.
• Experience with ITSM/ticketing systems.
• Familiarity with iOS and Android operating systems.
• Experience with technology procurement, vendors, or contract management.
• Knowledge of application architecture, business processes, data privacy, or data governance.

Join a team where technology directly supports essential services and the communities that depend on them. You’ll work in a collaborative environment, learn from experienced technology professionals, and have opportunities to grow your IT skills while making a real-world impact.

If you’re a customer-focused technology professional who enjoys troubleshooting, learning, and working as part of a team, this could be your next opportunity.

Pay Details: $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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