Assistant Dispensary Manager

Assistant Dispensary Manager at Acreage Holdings

Acreage Holdings is a leading multi-state operator in the cannabis industry. Acreage provides a suite of distinct, modern and accessible brands to serve the diverse needs of the cannabis consumer. We deeply believe in the transformational power that cannabis has to heal and change the world. Our mission is to champion and provide access to cannabis’ beneficial properties by creating the best quality products and experiences.

The Assistant Manager will help plan and manage all aspects of day-to-day operations, including managing personnel, establishing strong customer relations, inventory control and handling the daily ebb and flow of all store related matters while adhering to strict state guidelines and regulations. You will communicate effectively with all levels of the organization to maintain a positive working environment while adhering to protocols, policies, and procedures in accordance with company and state regulatory standards.

• Responsible for managing efficient operations within a fast‑paced environment through effective team scheduling, delegation, and coaching
• Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations
• Responsible for delegating tasks to Dispensary Associates to maintain a compliant, clean, efficient, and positive facility
• Responds to all staff questions, concerns, or suggestions
• Partners with Dispensary Manager &/or Human Resources as needed to resolve any conflict immediately
• Coordinates with upper management to ensure accurate information is communicated to dispensary staff
• Manage and implement training on POS system
• Provides superior customer service for vendors, patient/customers, and caregivers, and ensures team provides exceptional service as well
• Responds to all patient/customer complaints, requests, concerns, suggestions
• Maintain inventory control system and perform daily counts of all medical cannabis and medical cannabis products in the facility
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries
• Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company
• Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts
• Provide regular inventory, sales and profitability reports to the Management Team

• High school degree or higher
• Must have a minimum of 2 years of supervisory or managerial experience

• Proficient in MS Office, particularly MS Excel
• Demonstrated ability to learn and apply technical and product‑related information and train others
• Strong communication and interpersonal skills with ability to de‑escalate situations
• Must maintain a high level of integrity, confidentiality, and sense of urgency
• After‑hours work required to manage sales‑facing inventory and order entry
• Experience in a fast‑paced environment
• Industry experience preferred but not required

• Must have night and weekend availability for after‑hours work

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Retail environment involves frequent standing, sitting, and walking. Daily administrative tasks require frequent use of eye, hand, and finger coordination for accurate typing, paperwork, and other tasks.

The noise level in the work environment is moderate. The employee must occasionally lift and/or move up to 20 pounds. Daily on‑site attendance required.

Acreage Holdings Code of Conduct:
All employees are expected to represent the values and maintain the standards contained in the Acreage Holdings, Inc. Code of Conduct.

Changes To This Job Description

The Company may amend this job description in whole or part, at any time, without notice based on business needs.